IT Service Management

IT Service Management Solutions

IT organizations have to constantly optimize and automate the operative business in order to be able to react quickly to customers’ needs. With IT Service Management (ITSM), IT organizations are able to support the business processes in the company. Our goal is to boost the quality and efficiency of your IT operations and reduce your investment and operating costs.

Before After

Why ITConcepts as an ITSM partner?
The advantages of ITSM are clear: reduce IT costs, optimize processes, improve service quality, integrate services sensibly and ensure compliance management. ITConcepts is dealing with ITSM solutions since 1999 and support you in all matters relating to IT service management for enterprise and SMEs.

REQUIREMENTS ANALYSIS

  • Inventory of relevant information and current IT processes regarding digitization
  • Examination of current IT service management solutions
  • Coordination of IT requirements and goals

CONSULTING

  • Optimization of existing IT processes
  • Developing new processes according to ITIL guidelines
  • Advising on choosing the right ITSM software

IMPLEMENTATION

  • Introduction of the new ITSM processes into your infrastructure
  • Replacement of the unprofitable solutions
  • Process optimization for a profitable ITSM solution

SUPPORT

  • Ongoing consultation for new IT concepts and investments
  • IT training for system administrators
  • Regular support and software updates

Our ITSM Solutions

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BMC Remedy

In our personal lives, consumer technology enables us to do things more efficiently and enjoyably. But in the enterprise, interacting with IT is typically frustrating, cumbersome, and complex. Technology with poor usability causes the workforce to become less engaged and the gap between the business and IT to widen.

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BMC Atrium CMDB

BMC Configuration Managament Databaseprovides a complete, accurate, and up-to-date view of the people, technologies, and services that make up your business and IT environments. The benefits of ITIL® CMDB span your entire IT organization—including service support, mainframe, and cloud—to give you complete control over the service lifecycle.

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BMC Discovery

IT organizations are under unprecedented pressure to deliver business and IT services quickly, securely, and cost-effectively—with limited resources. Adding complexity, many IT organizations struggle with a manual, decentralized, ad-hoc approach to securely managing processes, business services, and assets.

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BMC FootPrints Service Core

BMC FootPrints Servcie Core improves user satisfaction and increases productivity to help your IT department deliver more value to your business.

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BMC Digital Workplace (MyIT)

BMC Digital Workplace is a modern self-service app that reduces IT friction, cuts support costs, and boosts customer satisfaction. Imagine the ease of formless IT, productivity of context-aware services, and freedom of social collaboration—and you have BMC Digital Workplace.

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Atlassian JIRA Service Desk

JIRA Service Desk is the ideal software for your agile project and software development teams. It is suitable for use in all project phases from initial concept creation to 'going live' and supports both Scrum and Kanban methodology. JIRA Software lets you plan, record, coordinate and monitor issues, allocate tasks, prioritise requirements and manage their solutions.

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Contact us

Simply call, E-Mail or fill out the contact form and we will have an IT Consultant respond to your enquiry as soon as possible.

ITConcepts Switzerland
Grundstrasse 10
6343 Rotkreuz

+41 41 790 33 33

opening times:
Monday - Friday: 09.00am - 05.00pm