Users are used to the simple function of Facebook, the speed of Twitter and the service of Amazon.com and want the same user experience during their work. If the IT department cannot provide this, the users will look for it elsewhere - thereby possibly increasing the risks and detracting from the importance of the service desk.
BMC Digital Workplace (MyIT)
BMC Digital Workplace is a new self-service app that finds the answers and tools that the employees need here and now on the basis of location, role and settings.
Highlights Digital Workplace
Reduction of standstill times caused by IT problems
Increase in employee productivity
Cost reduction for the Level One support tickets
Increase customer satisfaction through a positive user experience