In our personal lives, consumer technology enables us to do things more efficiently and enjoyably. But in the enterprise, interacting with IT is typically frustrating, cumbersome, and complex. Technology with poor usability causes the workforce to become less engaged and the gap between the business and IT to widen. For many years, IT service management has sought to bring order to IT - but when service management technology is outdated and complicated, those processes may be circumvented or disregarded altogether.
The solution: BMC Remedy - the innovative service management platform natively developed for mobile devices boosts the productivity of the employees and in the IT sector.