Get in touch with us!

Get in touch with us!

Kontaktieren Sie uns! (Overlay, EN)

Placeholder

Sign up for the event

Event (Default, EN)
Placeholder

Form mit Datei (Overlay, EN)
Apply now

Apply now

Bewerbungsformular EN

Maximum file size: 33.55MB

Maximum file size: 33.55MB

Maximum file size: 33.55MB

Agentic AI

Agentic AI

Multiply human productivity with agentic AI

| Contact

What is Agentic AI?

Multiply human productivity with agentic AI: Agentic AI refers to the use of intelligent, generative AI agents for the automation and optimization of IT service and operations processes. These agents work proactively, analyze data in real time, and support IT teams in acting more efficiently and effectively.

What is Agentic AI?

AI agents for ITSM
Block Lines Block Lines

Benefits

Agentic AI is revolutionizing IT service management through the use of intelligent, generative AI agents. These agents continuously analyze system data such as logs, events, and metrics to detect issues early and proactively prevent downtime. At the same time, they automate time-consuming routine tasks like ticket handling, escalations, and approval processes—reliably, quickly, and around the clock.

Agentic AI also delivers significant improvements in user communication: thanks to natural language processing, interacting with IT becomes as simple as a chat—via text, voice input, or email. In addition, the AI agents optimize knowledge management by automatically updating content, providing relevant information, and generating new articles based on context.

The result: an intelligent, efficient, and scalable IT operation that relieves your teams, accelerates processes, and sustainably enhances service quality.

IT-Service-Management

Automation of incident and change management processes.

IT-Operations

Real-time monitoring and optimization of system performance.

Self-service portals

Provision of instant answers and solutions for end-user requests.

Knowledge management

Automatic updating and maintenance of knowledge articles.

IT-Service-Management

Automation of incident and change management processes.

IT-Operations

Real-time monitoring and optimization of system performance.

Self-service portals

Provision of instant answers and solutions for end-user requests.

Knowledge management

Automatic updating and maintenance of knowledge articles.

Our customers

Block Lines Block Lines

ITConcepts – Your leading provider of BMC software solutions in Switzerland

Download template

AIOps is not observability