How the customer experience strategy is controlled by IT
Your business success depends on how satisfied your customers are. IT Service Management (ITSM) provides you with the right technology and the right systems to achieve this goal. If you delight your customers, you need to design service management properly.
The right ITSM system is very different from your customers and employees
Your IT service management team needs the right tools to provide excellent support. With Remedy 9, your ITSM staff can effectively manage IT systems throughout your organization. Remedy 9 combines a user-friendly, intuitive ITSM interface with proven ITIL and ITSM principles. It also provides direct support for incident and problem management, change and release management, knowledge management, asset management, and mobile self-service.
Automate your most common tasks and integrate seamlessly with the IT ecosystem across the enterprise. Try a free trial of Remedy 9 to see how Remedy can improve your IT service management and customer experience.