IT Operations Management


Our IT Operations Management Technologies

IT operation management is the management and allocation of capacity, performance and availability of the IT infrastructure in a company. It includes both its own data centers and private and public resources in the cloud.

Efficient IT operation management solutions are very important in any modern enterprise.

Client Management

For companies with a large number of customers, the management of customers is sometimes difficult and extremely costly. The bigger a company is, the more heterogeneous the client infrastructure is usually. A unified management without suitable tools is almost impossible

IT Service Intelligence AIOPS

Fulfilling the expectations of the end user is becoming increasingly difficult and one of the main reasons for the increasingly complex IT. Applications are becoming increasingly interconnected, generating more data and more difficult to support. Infrastructures become more complex but have to react flexibly to changing requirements

Workload Automation

The pressure on IT companies to deliver new services faster and to perform processes more reliably is growing steadily. At the same time, the different platforms make it increasingly difficult to meet these requirements


  • Inventory of relevant information and current IT processes
  • Examining the current IT operation management solutions
  • Coordination of IT requirements and goals


  • Optimization of existing managed services
  • Develop new solutions for IT operation management
  • Consulting on choosing a new software solution


  • Process optimization of the managed services
  • Implementation of the new IT processes in your infrastructure


  • IT training for system administrators
  • Ongoing advice for new concepts and investments
  • Regular support and software updates
Wolfgang Schmitz
Responsible for Control-M, member of the management, Zürcher Kantonalbank
ITConcepts created a generator for us, which made it possible to carry out the change of the Job Scheduler on Control-M largely automatically.
René Rütter
System specialist IFO-CO
ITConcepts helped us to automate the program distribution with Control-M This allows us to flexibly, dynamically and transparently control different distributions from the CMDB via RfC via job scheduling. Errors could be minimized and downtime reduced. The change process can be used optimally.
Armin Rüegg
Head of Global Batch Services, Credit Suisse Services
Credit Suisse has engaged ITConcepts since 2013 as a leading IT services, workload automation and operations support company of BMC Ctrl-M: - Provision of Ctrl-M engineering and operational resources to comply with labor law and 24 / 7 Support (2012-13) - Development of a batch schedule validator for automating and enforcing standards, including BIM (Batch Impact Manager) and Ctrl-M ver 9 enhancements (2014-18)

    Contact us

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    ITConcepts Switzerland
    Grundstrasse 10
    6343 Rotkreuz

    +41 41 790 33 33

    opening times:
    Monday – Friday: 08.00am – 05.00pm