IT Service Management


IT Service Management Solutions

The increasing complexity of IT processes is a big challenge for your company. Operational operations need to be continually optimized and automated so that your IT services can meet all customer requirements. With IT Service Management (ITSM), the IT organization can automate and digitize business processes. The advantages of ITSM are clear:

  • Reduce IT costs
  • Optimize IT processes
  • Increase IT service quality
  • Integrate services sensibly and ensure compliance management

IT is an integral part of every business today

Today, companies in all industries and sizes depend on IT and IT solutions to map business processes in a timely and smooth manner. For many companies, especially if they do not work close to IT in their core business, the development and provision of competent IT service management solutions is a challenge. ITConcepts takes the burden off your shoulders and advises you on the development of advanced ITSM solutions to meet the challenges not only of today but tomorrow as well.

More efficient IT through optimized and automated processes

IT service management solutions do not always exist in the configuration of hardware or ITSM software. It is just as important to convey the new and optimized processes to your employees. Again, we support and advise you. Smooth integration of your resources with a perfectly coordinated IT solution is only possible if your employees are optimally trained and instructed as the most important interface between the worlds.

The advantages of ITSM are clear: reduce IT costs, optimize processes, improve service quality, integrate services sensibly and ensure compliance management. ITConcepts is dealing with ITSM solutions since 1999 and support you in all matters relating to IT service management for enterprise and SMEs.


  • Inventory of relevant information and current IT processes regarding digitization
  • Examination of current IT service management solutions
  • Coordination of IT requirements and goals


  • Optimization of existing IT processes
  • Developing new processes according to ITIL guidelines
  • Advising on choosing the right ITSM software


  • Introduction of the new ITSM processes into your infrastructure
  • Replacement of the unprofitable solutions
  • Process optimization for a profitable ITSM solution


  • Ongoing consultation for new IT concepts and investments
  • IT training for system administrators
  • Regular support and software updates

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    Contact us

    Simply call, E-Mail or fill out the contact form and we will have an IT Consultant respond to your enquiry as soon as possible.

    ITConcepts Switzerland
    Grundstrasse 10
    6343 Rotkreuz

    +41 41 790 33 33

    opening times:
    Monday – Friday: 08.00am – 05.00pm