Digital Workplace


Modern self-services for the digital workplace

Employees expect to use modern tools that make it easy to find what they need to do their jobs, from anywhere, at any time, on any device. They want simplified ways to solve problems across devices and platforms, and if IT cannot help them they will find the resources elsewhere.

Therefore, it’s essential for companies to provide an exceptional employee experience strategy to create a workplace where employees want to work each day.

BMC Digital Workplace enables businesses to improve workforce agility, employee productivity, and the customer experience by seamlessly connecting and unifying systems through a flexible and consumer-like user interface.

BMC Digital Workplace offers you:

  • Intuitive Self-Service: Self-service reduces calls to the service desk. Modern self-service typically reduces help desk call volume by 33%.
  • Omni-channel Cognitive Chatbots Employee Experience: Cognitive capabilities allow employees to submit requests for all the services and resources they need from Slack, Skype, SMS, web and more — anywhere, any time, and on any device.
  • Unified Enterprise Service Catalog: An enterprise service catalog gives employees a one-stop-shop for all the products and services they need to do their work. It has a consumer-like shopping experience similar to Amazon, iTunes, or Google Play.

Intuitive user interface

Simple user interface provides a familiar way to help employees get what they need.

Unified Self Service

Self-service access to IT, HR, Facilities and other support functions through a single portal or mobile application that allows users to select services from a single service catalog for automatic fulfillment.

Workflow and Automation

Reduce service desk contact volume through increased use of self-service and self-solution capabilities.

Powerful connectors

Easy integration with leading vendor platforms such as Microsoft Office 365, Microsoft Azure, Atlassian JIRA, Amazon Web Services (AWS) and many more.

HR Case Management

Improve access and automation of frequent HR requests and problems. Reduce the complexity and duration of employee interaction with HR. Improve consistency, self-service and alignment with HR best practices.

Trust in our expertise!

Our ITConcepts’ BMC ITSM consulting team is certified and has more than 20 years of experience with design, implement and support of BMC Digital Workplace. We can provide organizations assistance during the initial planning & assessment phase all the way through implementation and training.

Download E-Book "The Digital Workplace for Dummies"

Learn in the free eBook “The Digital Workplace for Dummies" tips and tricks how to design, launch and optimize your digital workplace.

Case Study

BMC Digital Workplace extends the possibilities of digitization and automation with our service desk. This means a higher level of service for our employees and agents and higher productivity for the service desk. Viradeth Manixab, IT Systems Management, Helsana
Viradeth Manixab, IT Systems Management, Helsana

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