+41 41 790 33 33 info@itconcepts.ch Grundstrasse 10, 6343 Rotkreuz

Remedy ITSM

Remedy ITSM


Remedy ITSM Suite

BMC Remedy 9 is a mobile digital enterprise management platform for improved employee productivity. Complex IT is simplified.

  • Work smarter through an improved user experience
  • Meaningful reports and visualization enable intuitive data exploration
  • Take advantage of the full potential of Remedy 9 from anywhere using native mobile apps
  • Integrated ITIL V3 processes with standard industry best practices reports and KPIs
  • Develop your own apps with the Innovation Suite, a comprehensive portfolio of intuitive drag-and-drop design solutions and tools

Gartner Magic Quadrant

3rd year in a row - Gartner Magic Quadrant names BMC as the leader in ITSM
Get a detailed analysis and the insights you need to choose the best service management for your business.



Comprehensive ITSM and ITL capabilities keep IT at the pace of your business.

Networked, mobile & collaborative functions

Simplified connections between people & information


With the stability of the world's leading cloud Salesforce.com, you'll be supported in adding value and reducing ongoing maintenance tasks.


Standard integrations for current core business technologies, including BMC solutions and Salesforce.com offerings, as well as more than 2,500 salesforce.com AppExchange solutions

Your advantages


Easily adapt to business changes by leveraging the industry know-how and guidance of our BMC Customer Success Manager


Create value and support the company with 60 days worth of value added from BMC


Improve business satisfaction by 30% by optimizing processes and accelerating fulfillment of requirements


96% reduction in audit preparation time through standard and automated reporting

Case Study

Michel Camenzind

ICT-Manager, MeteoSchweiz
Our employees love the Digital Workplace because they are so cool interfaces. As a result, we track and track more tickets than before. In the past we have collected on average 250 to 300 tickets per month. Now we collect 600 to 650 tickets per month - without increasing the number of employees.

Jürg Sutter

ITSM Manager, Zürcher Kantonalbank
ITConcepts supported us with the integration of BMC Remedy, Discovery and ProactiveNet with in-depth expertise. We were able to map our IT processes in the desired breadth and optimally integrate the various tools and adapt them to our general conditions.

Try the new Remedy 9 ITSM Suite
Experience Remedy 9, Digital Workplace, Smart Reporting and BMC Helix Remedy predictive ITSM capabilities.

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Contact us

Simply call, E-Mail or fill out the contact form and we will have an IT Consultant respond to your enquiry as soon as possible.

ITConcepts Switzerland
Grundstrasse 10
6343 Rotkreuz

+41 41 790 33 33

opening times:
Monday - Friday: 08.00am - 05.00pm

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