Predictive IT service management for your modern enterprise
Today’s Service Management is still human-driven and highly resource intensive. Traditional service management systems and processes are still manual, inaccurate, and slow, resulting in higher costs and lower productivity. To spend less time on upgrades and achieve the flexibility to add compute power on demand, enterprise companies are migrating workloads to the cloud. They expect easy and successful migration with reduced time and effort of upgrades by significant amounts. Cutting costs while having the power to scale elastically is one of the top priorities.
With the use of AI and machine learning, predictions will become even more accurate – automation helps IT to improve how it delivers services.
Optimize IT service deployments with BMC Helix ITSM!
BMC Helix ITSM is a powerful, industry leading cognitive service management platform – fast, precise and cost-effective in the cloud, in hybrid environments or in the local data centre.
It integrates technologies such as artificial intelligence and machine learning into every step of service delivery to increase productivity, accuracy and speed while reducing costs. It replaces manual processes with intelligent automation to deliver smart experiences to employees and end users through any channel.
Highlights BMC Helix ITSM (former Remedy ITSM)
BMC Helix ITSM is a mobile digital enterprise management platform for improved employee productivity.
- Predictive service management through auto-classification, assignment, and routing of incidents
- Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers
- Integrations with tools such as Jira to support the DevOps approach
- Cognitive email analysis and automated actions on behalf of the user
- Easier upgrades thanks to cloud deployment mode
- Predefined ITIL® processes, best practice reports and KPIs
Gartner Magic Quadrant
6th year in a row – Gartner Magic Quadrant names BMC as the leader in ITSM
Get a detailed analysis and the insights you need to choose the best service management for your business.
The complete BMC Helix ITSM suite offers you:
Trust in our expertise!
Our ITConcepts’ BMC ITSM consulting team is certified and has more than 20 years of experience with design, implement and support of BMC Remedy ITSM solutions. We can provide organizations assistance during the initial planning & assessment phase all the way through implementation and training.
BMC Helix Business Calculator
Check out the Total Economic Impact Estimator for BMC Helix. Enter your metrics, to determine a high-level estimate of the economic impact based on your specific business environment.
- Incremental revenue from improved customer enrollment rates.
- Incremental revenue from faster time-to-market following M&A activity.
Do you have questions concerning BMC Helix ITSM?
Simply call, E-Mail or fill out the contact form and we will have an IT Consultant respond to your enquiry as soon as possible.
+41 41 790 33 33
Monday – Friday: 08.00am – 05.00pm