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ITSM for SMEs

ITSM Solutions for SMEs

IT organizations need to deliver business and IT services quickly, securely and cost-effectively. The aggravating factor is that many IT organizations struggle with a manual, decentralized ad-hoc approach to securely manage processes, business services and assets. The result is a resource-intensive, redundant and inconsistent process execution.

BMC FootPrints

BMC FootPrints Service Core - easily customizable, this software covers a wide range of service areas. Installed locally, you can not only support IT concerns. Whether training, facility management, HR, SOX Control Management, with FootPrints Service Core you have more than just a tool. It also includes reporting, management dashboards, web services and consumer satisfaction surveys.

BMC-FOOTPRINTS

Highlights BMC FootPrints Service Core

  • Increase efficiency by simplifying and automating routine tasks
  • Reduced operating costs because the user can solve common problems himself
  • Increase satisfaction through user-friendly interfaces and mobile functions
  • Compliance in the documentation, capture and centralization of IT tasks
  • Reduce risks and increase transparency in the IT environment.

Atlassian JIRA Service Desk

Jira Service Desk includes ITIL-certified templates for managing operations, issues, and changes. They can be used unchanged or adapted to customer-specific requirements. Jira Service Desk delivers outstanding customer service through multi-channel help via web, email and mobile. The issues reported by customers and the development roadmap can be managed on a common Jira platform to keep track of the context.

jira-service-desk-web

Highlights Atlassian JIRA Service Desk

  • Developed for DevOps
  • Smarter help with self-service
  • Ready for use in minutes

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