{"id":2689,"date":"2024-07-15T10:19:07","date_gmt":"2024-07-15T08:19:07","guid":{"rendered":"https:\/\/dev.itconcepts.berta-bewegt.ch\/solutions\/service-management\/"},"modified":"2025-08-25T14:33:14","modified_gmt":"2025-08-25T12:33:14","slug":"service-management","status":"publish","type":"page","link":"https:\/\/itconcepts.ch\/en\/solutions\/service-management\/","title":{"rendered":"IT Service Management (ITSM)\u00a0"},"content":{"rendered":"\n
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What is ITSM?<\/p>\n\n

Automation and digitization of business processes<\/h2>\n\n

IT service management (ITSM) encompasses the implementation and administration of IT services that meet business requirements. In contrast to technology-driven IT management, ITSM focuses on service quality and customer requirements. The aim is to provide optimal support for business processes and ensure a high level of service quality with maximum efficiency and minimum costs.<\/p>\n<\/div>\n <\/div>\n\n

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What is ITSM?<\/p>\n\n\n <\/div>\n\n \"Automation\n <\/div>\n <\/div>\n <\/section>\n\n\n\n\n \n\n\n\n\n

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Why ITSM?<\/p>\n\n

ITSM: The key to your company’s success<\/h2>\n\n

Reach new standards in IT with comprehensive ITSM functions: seamless integration of your IT services, rapid problem solving and increased customer satisfaction. IT service management (ITSM) goes beyond technological approaches by focusing on service quality and customer needs. The aim is to optimally support your business processes while ensuring high efficiency, low costs and excellent service quality.<\/p>\n

Practical ITSM applications such as IT service desks, incident management, performance analytics and asset management provide valuable support. Established standards such as ITIL and ISO\/IEC 20000 are available to help ensure successful implementation \u2013 the key to modern and effective IT service management.<\/p>\n<\/div>\n <\/div>\n\n

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Quality<\/h3>\n
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ITSM emphasizes customer requirements and IT services for customers. This makes it possible to sustainably improve the quality of services. \r\n<\/p>\n \n <\/div>\n <\/div>\n

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Efficiency<\/h3>\n
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The process-based approach of ITSM software solutions makes it possible to manage workflows more efficiently. IT specialists receive valuable support in their daily work. \r\n<\/p>\n \n <\/div>\n <\/div>\n

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Costs<\/h3>\n
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The efficient provision of services and processing of workflows saves time and financial resources.\r\n<\/p>\n \n <\/div>\n <\/div>\n

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optimization<\/h3>\n
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One of the most important aspects is the guiding principle of continuous optimization. This makes it possible to sustainably improve IT productivity and the quality of services.\r\n<\/p>\n \n <\/div>\n <\/div>\n <\/div>\n\n

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Quality<\/h3>\n
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ITSM emphasizes customer requirements and IT services for customers. This makes it possible to sustainably improve the quality of services. \r\n<\/p>\n \n <\/div>\n <\/div>\n

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Efficiency<\/h3>\n
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The process-based approach of ITSM software solutions makes it possible to manage workflows more efficiently. IT specialists receive valuable support in their daily work. \r\n<\/p>\n \n <\/div>\n <\/div>\n

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Costs<\/h3>\n
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The efficient provision of services and processing of workflows saves time and financial resources.\r\n<\/p>\n \n <\/div>\n <\/div>\n

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optimization<\/h3>\n
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One of the most important aspects is the guiding principle of continuous optimization. This makes it possible to sustainably improve IT productivity and the quality of services.\r\n<\/p>\n \n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n\n\n

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Do you have questions about ITSM?<\/h2>\n \n

Would you like to learn more about ITSM or find a suitable ITSM solution for your organization? Our experts will be happy to provide you with free, no-obligation advice \u2013 contact us now!<\/p>\n \n

\n Get in touch<\/a>\n <\/div>\n <\/div>\n <\/div>\n\n
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Christian Gerber<\/h3>\n \n

CRMO<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n\n\n\n

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First-class ITSM solutions<\/p>\n\n\n <\/div>\n\n \n

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BMC<\/h3>\n <\/div>\n
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Xurrent<\/h3>\n <\/div>\n <\/div>\n\n
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IT Service Management with BMC<\/p>\n

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The All-in-One Service Management Suite revolutionizes your business by taking productivity and competitiveness to a new level. Save time and money with integrated tools to automate and streamline processes while improving customer service. \r\n\r\n<\/p>\n \n

\n Go directly to the platform<\/a>\n <\/div>\n <\/div>\n
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IT Service Management with Xurrent<\/p>\n

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IT service management with Xurrent provides a platform for efficiently managing and optimizing IT services, specifically designed to coordinate multiple internal and external providers.\r\n<\/p>\n \n

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BMC<\/h3>\n <\/div>\n\n
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IT Service Management with BMC<\/p>\n

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The All-in-One Service Management Suite revolutionizes your business by taking productivity and competitiveness to a new level. Save time and money with integrated tools to automate and streamline processes while improving customer service. \r\n\r\n<\/p>\n \n

\n Go directly to the platform<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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Xurrent<\/h3>\n <\/div>\n\n
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IT Service Management with Xurrent<\/p>\n

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IT service management with Xurrent provides a platform for efficiently managing and optimizing IT services, specifically designed to coordinate multiple internal and external providers.\r\n<\/p>\n \n

\n Go directly to the platform<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n\n\n\n\n
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\u00ab<\/span><\/div>ITConcepts supported us with its in-depth expertise in integrating BMC Remedy, Discovery, and ProactiveNet. We were able to map our IT processes to the desired extent and optimally integrate the various tools and tailor them to our specific requirements.
\u00bb<\/span><\/div><\/h2>\n \n
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\n J\u00fcrg Sutter, Head of ITSM, Z\u00fcrcher Kantonalbank <\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n\n\n\n\n

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Our Partners<\/p>\n\n\n <\/div>\n\n

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Workato \u2013 The Agentic AI platform for businesses<\/h2>\n\n <\/div>\n <\/div>\n\n
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Gartner\u00ae Magic Quadrant\u2122 for iPaaS<\/h2>\n\n <\/div>\n <\/div>\n\n
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SIAM, ITSM and ITIL: briefly explained<\/h2>\n\n
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The IT world is full of abbreviations – but what do SIAM, ITSM and ITIL really mean? In this article, you will learn in a compact and understandable way how these concepts are connected and what role they play in IT service management.<\/p>\n <\/div>\n <\/div>\n\n

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BMC as a Leader in the Gartner\u00ae Magic Quadrant\u2122 2024<\/h2>\n\n
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BMC once again sets standards in IT service management! The company was recognized as a Leader in the current Gartner\u00ae Magic Quadrant\u2122 2024. Find out which innovations and strengths catapult BMC to the top of the industry.<\/p>\n <\/div>\n <\/div>\n\n

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How Control-M helps Domino’s deliver data-driven insights<\/h2>\n\n
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Efficient data processing is the key to better business decisions – also at Domino’s. Find out how Control-M helps the company to seamlessly orchestrate data, automate processes and gain valuable insights in real time. <\/p>\n <\/div>\n <\/div>\n\n

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BMC Helix ITSM recognized as a leading solution in the GigaOm Radar for ITSM!<\/h2>\n\n
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BMC Helix ITSM impresses again and secures a top position in the GigaOm Radar for ITSM! Find out why this solution was rated as a leader and how it helps organizations manage IT services smarter and more efficiently.<\/p>\n <\/div>\n <\/div>\n\n

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Read more<\/div>\n <\/div>\n <\/a>\n<\/div>\n <\/div>\n\n <\/section>\n \n\n\n\n\n \n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":11,"featured_media":3326,"parent":2617,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2689","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nIT Service Management (ITSM)\u00a0 - IT Concepts<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itconcepts.ch\/en\/solutions\/service-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Service Management (ITSM)\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itconcepts.ch\/en\/solutions\/service-management\/\" \/>\n<meta property=\"og:site_name\" content=\"IT Concepts\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-25T12:33:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/Header-it-service-management-2-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/itconcepts.ch\/en\/solutions\/service-management\/\",\"url\":\"https:\/\/itconcepts.ch\/en\/solutions\/service-management\/\",\"name\":\"IT Service Management (ITSM)\u00a0 - IT Concepts\",\"isPartOf\":{\"@id\":\"https:\/\/itconcepts.ch\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/itconcepts.ch\/en\/solutions\/service-management\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/itconcepts.ch\/en\/solutions\/service-management\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/Header-it-service-management-2-scaled.jpg\",\"datePublished\":\"2024-07-15T08:19:07+00:00\",\"dateModified\":\"2025-08-25T12:33:14+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/itconcepts.ch\/en\/solutions\/service-management\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/itconcepts.ch\/en\/solutions\/service-management\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/itconcepts.ch\/en\/solutions\/service-management\/#primaryimage\",\"url\":\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/Header-it-service-management-2-scaled.jpg\",\"contentUrl\":\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/Header-it-service-management-2-scaled.jpg\",\"width\":2560,\"height\":1707,\"caption\":\"Business people, coding and information technology with computer screen and tablet, programming and software development. 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