{"id":2712,"date":"2024-07-14T10:19:36","date_gmt":"2024-07-14T08:19:36","guid":{"rendered":"https:\/\/dev.itconcepts.berta-bewegt.ch\/solutions\/operations-management\/"},"modified":"2025-08-25T14:32:50","modified_gmt":"2025-08-25T12:32:50","slug":"operations-management","status":"publish","type":"page","link":"https:\/\/itconcepts.ch\/en\/solutions\/operations-management\/","title":{"rendered":"IT Operation Management (ITOM)"},"content":{"rendered":"\n
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What is ITOM?<\/p>\n\n

Efficiency, security and innovation for your IT strategy<\/h2>\n\n

IT operations management encompasses all the tools needed to manage operational IT processes. This includes, in particular, ensuring the capacity, performance and availability of the entire IT infrastructure, including the computing, network and application environment.<\/p>\n<\/div>\n <\/div>\n\n

\n Contact us now.<\/a>\n <\/div>\n <\/div>\n\n
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What is ITOM?<\/p>\n\n\n <\/div>\n\n \"Efficiency,\n <\/div>\n <\/div>\n <\/section>\n\n\n\n\n

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Why ITOM?<\/p>\n\n\n

IT Operations Management (ITOM) ensures reliable, available and secure IT by optimizing the processes required to provide IT services. In contrast to IT Service Management (ITSM), which focuses on managing services, ITOM creates high quality and efficiency through clear guidelines, procedures and standard operating procedures.<\/p>\n

ITOM ensures transparency by automatically detecting and updating IT resources and dependencies. It visualizes links between IT components and business services and enables the management and monitoring of business applications using a central configuration management database (CMDB). Artificial intelligence improves alert analysis, detects IT events early and solves problems efficiently. It also provides comprehensive cloud infrastructure management and cost monitoring.<\/p>\n

For companies, ITOM is crucial because it ensures the security and availability of the IT infrastructure and improves the quality of services. ITOM thus lays the foundation for successful business development in an increasingly digital world.<\/p>\n<\/div>\n <\/div>\n\n

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Service<\/h3>\n
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Optimizing processes leads to improved quality in the core business.\r\n<\/p>\n \n <\/div>\n <\/div>\n

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Monitoring<\/h3>\n
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IT operations analytics applications monitor the entire IT infrastructure.<\/p>\n \n <\/div>\n <\/div>\n

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Risk<\/h3>\n
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The high quality of the processes specifically reduces business risks.<\/p>\n \n <\/div>\n <\/div>\n

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Struktur<\/h3>\n
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A consistent structure leads to greater efficiency and systematically prevents failures.<\/p>\n \n <\/div>\n <\/div>\n <\/div>\n\n

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Service<\/h3>\n
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Optimizing processes leads to improved quality in the core business.\r\n<\/p>\n \n <\/div>\n <\/div>\n

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Monitoring<\/h3>\n
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IT operations analytics applications monitor the entire IT infrastructure.<\/p>\n \n <\/div>\n <\/div>\n

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Risk<\/h3>\n
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The high quality of the processes specifically reduces business risks.<\/p>\n \n <\/div>\n <\/div>\n

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Struktur<\/h3>\n
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A consistent structure leads to greater efficiency and systematically prevents failures.<\/p>\n \n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n\n\n

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Do you have questions about ITOM?<\/h2>\n \n

Would you like to learn more about ITOM or find a suitable ITOM solution for your organization? Our experts will be happy to advise you free of charge and without obligation \u2013 contact us now!<\/p>\n \n

\n Get in touch<\/a>\n <\/div>\n <\/div>\n <\/div>\n\n
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Christian Gerber<\/h3>\n \n

CRMO<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n\n\n\n

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Platforms<\/p>\n\n

First-class ITOM solutions<\/h2>\n\n <\/div>\n\n
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BMC<\/h3>\n <\/div>\n <\/div>\n\n
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IT operation Management with BMC<\/p>\n

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BMC Helix Operations Management is a fully integrated, cloud-native solution for observability and AIOps that is purpose-built to effectively manage complex hybrid cloud environments.<\/p>\n \n

\n Go directly to the platform<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n
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BMC<\/h3>\n <\/div>\n\n
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IT operation Management with BMC<\/p>\n

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BMC Helix Operations Management is a fully integrated, cloud-native solution for observability and AIOps that is purpose-built to effectively manage complex hybrid cloud environments.<\/p>\n \n

\n Go directly to the platform<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n\n\n\n\n
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\u00ab<\/span><\/div>ITConcepts helped us automate program distribution with Control-M. This allows us to control various types of distribution flexibly, dynamically, and transparently from the CMDB using RfC via job scheduling. Errors have been minimized and downtime reduced. The change process can thus be used optimally.
\u00bb<\/span><\/div><\/h2>\n \n
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\n Ren\u00e9 R\u00fctter, system specialist, IFO-CO <\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n\n\n\n\n

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Our Partner<\/p>\n\n\n <\/div>\n\n

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Workato \u2013 The Agentic AI platform for businesses<\/h2>\n\n <\/div>\n <\/div>\n\n
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Read more<\/div>\n <\/div>\n <\/a>\n<\/div>\n
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Gartner\u00ae Magic Quadrant\u2122 for iPaaS<\/h2>\n\n <\/div>\n <\/div>\n\n
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SIAM, ITSM and ITIL: briefly explained<\/h2>\n\n
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The IT world is full of abbreviations – but what do SIAM, ITSM and ITIL really mean? In this article, you will learn in a compact and understandable way how these concepts are connected and what role they play in IT service management.<\/p>\n <\/div>\n <\/div>\n\n

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BMC as a Leader in the Gartner\u00ae Magic Quadrant\u2122 2024<\/h2>\n\n
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BMC once again sets standards in IT service management! The company was recognized as a Leader in the current Gartner\u00ae Magic Quadrant\u2122 2024. Find out which innovations and strengths catapult BMC to the top of the industry.<\/p>\n <\/div>\n <\/div>\n\n

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How Control-M helps Domino’s deliver data-driven insights<\/h2>\n\n
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Efficient data processing is the key to better business decisions – also at Domino’s. Find out how Control-M helps the company to seamlessly orchestrate data, automate processes and gain valuable insights in real time. <\/p>\n <\/div>\n <\/div>\n\n

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BMC Helix ITSM recognized as a leading solution in the GigaOm Radar for ITSM!<\/h2>\n\n
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BMC Helix ITSM impresses again and secures a top position in the GigaOm Radar for ITSM! Find out why this solution was rated as a leader and how it helps organizations manage IT services smarter and more efficiently.<\/p>\n <\/div>\n <\/div>\n\n

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