{"id":2785,"date":"2025-02-06T08:43:58","date_gmt":"2025-02-06T07:43:58","guid":{"rendered":"https:\/\/dev.itconcepts.berta-bewegt.ch\/it-service-management\/"},"modified":"2025-03-10T06:40:40","modified_gmt":"2025-03-10T05:40:40","slug":"it-service-management","status":"publish","type":"page","link":"https:\/\/itconcepts.ch\/en\/software-loesungen\/bmc-software\/it-service-management\/","title":{"rendered":"IT Service Management"},"content":{"rendered":"\n    <section class=\"page-block-block block-with-grey-bg\" id=\"\">\n        <div class=\"cols-block  cols-block-smaller-img-width\">\n            <div class=\"col-l\">\n                <div class=\"title-block title-block-untertitel-desk\">\n                        <p class=\"subtitle\">Service Management with BMC<\/p>\n\n    <h2 class=\"like-h1\">Efficient IT service management with BMC Helix ITSM<\/h2>\n\n    <div class=\"text-block-simple\"><p>BMC Helix ITSM is the modern solution for intelligent and efficient IT service management. The AI-powered platform automates IT processes, optimizes workflows, and improves service quality in your IT department. Whether cloud, on-premises or hybrid, BMC Helix ITSM offers flexible deployment options and adapts to your requirements. With integrated analytics, smart automation and an intuitive user interface, you can respond faster to IT requests, reduce errors and lower operating costs. Improve your SLA fulfillment and increase the efficiency of your IT services with BMC Helix ITSM.<\/p>\n<\/div>\n                <\/div>\n\n                                    <div class=\"links-wrapper\">\n                                                                                    <a href=\"http:\/\/itconcepts.ch\/about-us\/\" class=\"primary-button-border open-contact-overlay\"  data-source=\"https:\/\/itconcepts.ch\/en\/software-loesungen\/bmc-software\/it-service-management\/\" data-sourcetitle=\"Efficient IT service management with BMC Helix ITSM\">Contact us now<\/a>\n                                                                        <\/div>\n                            <\/div>\n\n            <div class=\"col-r\">\n                <div class=\"title-block title-block-untertitel-mob\">\n                        <p class=\"subtitle\">Service Management with BMC<\/p>\n\n\n                <\/div>\n\n                                    <img decoding=\"async\" src=\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/01\/bmc__partnerbadge_saleselitepartner_darkbg-768x768-c-default.png\" class=\"smaller-img-width\" alt=\"Efficient IT service management with BMC Helix ITSM\" \/>\n                            <\/div>\n        <\/div>\n    <\/section>\n\n\n\n\n    <section class=\"text-cards-4-cols-block with-grey-bg\" id=\"\">\n                    <img decoding=\"async\" src=\"https:\/\/itconcepts.ch\/wp-content\/themes\/it_concepts\/assets\/images\/red_bg_lines_left.svg\" class=\"block-lines-left block-lines-left-grey-version\" alt=\"Block Lines\" \/>\n            <img decoding=\"async\" src=\"https:\/\/itconcepts.ch\/wp-content\/themes\/it_concepts\/assets\/images\/red_bg_lines_right.svg\" class=\"block-lines-right block-lines-left-grey-version\" alt=\"Block Lines\" \/>\n        \n        <div class=\"title-block title-block-narrow\">\n                <p class=\"subtitle\">Benefits<\/p>\n\n    <h2 class=\"like-h1\">BMC Helix ITSM \u2013 Efficient service management for first-class IT performance<\/h2>\n\n        <\/div>\n\n                    <div class=\"text-cards-cols \">\n                                    <div class=\"text-card\">\n                        <div class=\"text-card-inner-container text-card-inner-container-grey\">\n                            \n                                                            <h3 class=\"big mb_0 text-center\">Increased productivity<\/h3>\n                                <div class=\"title-divider\"><\/div>\n                            \n                                                            <p class=\"small mb_0 text-center\">Intuitive user interface for maximum efficiency and collaboration.<\/p>\n                            \n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"text-card\">\n                        <div class=\"text-card-inner-container text-card-inner-container-grey\">\n                            \n                                                            <h3 class=\"big mb_0 text-center\">Generative AI support<\/h3>\n                                <div class=\"title-divider\"><\/div>\n                            \n                                                            <p class=\"small mb_0 text-center\">Provides insights, reduces risks and simplifies complex processes.<\/p>\n                            \n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"text-card\">\n                        <div class=\"text-card-inner-container text-card-inner-container-grey\">\n                            \n                                                            <h3 class=\"big mb_0 text-center\">Comprehensive transparency<\/h3>\n                                <div class=\"title-divider\"><\/div>\n                            \n                                                            <p class=\"small mb_0 text-center\">Delivers complete insights into the entire IT infrastructure.<\/p>\n                            \n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"text-card\">\n                        <div class=\"text-card-inner-container text-card-inner-container-grey\">\n                            \n                                                            <h3 class=\"big mb_0 text-center\">Flexible service models<\/h3>\n                                <div class=\"title-divider\"><\/div>\n                            \n                                                            <p class=\"small mb_0 text-center\">Dynamic models fit seamlessly into any IT environment.<\/p>\n                            \n                                                    <\/div>\n                    <\/div>\n                            <\/div>\n\n            <div class=\"text-cards-slider \">\n                                    <div class=\"text-card\">\n                        <div class=\"text-card-inner-container text-card-inner-container-grey\">\n                            \n                                                            <h3 class=\"big mb_0 text-center\">Increased productivity<\/h3>\n                                <div class=\"title-divider\"><\/div>\n                            \n                                                            <p class=\"small mb_0 text-center\">Intuitive user interface for maximum efficiency and collaboration.<\/p>\n                            \n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"text-card\">\n                        <div class=\"text-card-inner-container text-card-inner-container-grey\">\n                            \n                                                            <h3 class=\"big mb_0 text-center\">Generative AI support<\/h3>\n                                <div class=\"title-divider\"><\/div>\n                            \n                                                            <p class=\"small mb_0 text-center\">Provides insights, reduces risks and simplifies complex processes.<\/p>\n                            \n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"text-card\">\n                        <div class=\"text-card-inner-container text-card-inner-container-grey\">\n                            \n                                                            <h3 class=\"big mb_0 text-center\">Comprehensive transparency<\/h3>\n                                <div class=\"title-divider\"><\/div>\n                            \n                                                            <p class=\"small mb_0 text-center\">Delivers complete insights into the entire IT infrastructure.<\/p>\n                            \n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"text-card\">\n                        <div class=\"text-card-inner-container text-card-inner-container-grey\">\n                            \n                                                            <h3 class=\"big mb_0 text-center\">Flexible service models<\/h3>\n                                <div class=\"title-divider\"><\/div>\n                            \n                                                            <p class=\"small mb_0 text-center\">Dynamic models fit seamlessly into any IT environment.<\/p>\n                            \n                                                    <\/div>\n                    <\/div>\n                            <\/div>\n            <\/section>\n\n\n\n\n\n            <section class=\"testimonial-block\" id=\"\">\n            <div class=\"testimonials-slider testimonials-slider-smaller-version\">\n                                    <div class=\"testimonial-slide\">\n                        \n                        <div class=\"testimonial-cols-block  testimonial-cols-block-smaller-version\">\n                            <div class=\"testimonial-person-photo testimonial-person-photo-smaller-version\" style=\"background-image: url('https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/02\/Logo-ZKB.png');\">\n                                <img decoding=\"async\" src=\"https:\/\/itconcepts.ch\/wp-content\/themes\/it_concepts\/assets\/images\/testimonial_template.png\" width=\"515px\" height=\"490px\" alt=\"Testimonial template\" \/>\n                            <\/div>\n\n                            <div class=\"testimonial-text-part testimonial-text-part-smaller-version\">\n                                \n                                <div class=\"testimonial-text-inner-wrapper\">\n                                                                            <div class=\"testimonial-text testimonial-text-smaller-version\">\n                                                                                            <h2 class=\"medium mb_0 text-white\"><div class=\"quote-mark-open\"><span>\u00ab<\/span><\/div>ITConcepts supported us with its in-depth expertise in integrating BMC Remedy, Discovery, and ProactiveNet. We were able to map our IT processes to the desired extent and optimally integrate the various tools and tailor them to our specific requirements.<div class=\"quote-mark-close\"><span>\u00bb<\/span><\/div><\/h2>\n                                            \n                                            <div class=\"testimonial-divider\"><\/div>\n                                        <\/div>\n                                    \n                                    <p class=\"testimonial-person mb_0 text-white testimonial-person-smaller-version\">\n                                        J\u00fcrg Sutter, Head of ITSM, Z\u00fcrcher Kantonalbank                                    <\/p>\n\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n        <\/section>\n    \n\n\n\n\n            <section class=\"logos-slider-block  block-with-top-bottom-margins\" id=\"\">\n            <div class=\"title-block text-center\">\n                    <p class=\"subtitle\">Our clients<\/p>\n\n\n            <\/div>\n\n            <div class=\"logos-slider\">\n                                    <div class=\"logos-slide\">\n                        <div class=\"logos-slide-inner-container\">\n                                                            <div class=\"logo\" style=\"background-image: url('https:\/\/itconcepts.ch\/wp-content\/uploads\/2024\/07\/kunde_03.png')\"><\/div>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"logos-slide\">\n                        <div class=\"logos-slide-inner-container\">\n                                                            <div class=\"logo\" style=\"background-image: url('https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/Helsana-logo-transparent.png')\"><\/div>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"logos-slide\">\n                        <div class=\"logos-slide-inner-container\">\n                                                            <div class=\"logo\" style=\"background-image: url('https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/SIX-Group-transparent.png')\"><\/div>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"logos-slide\">\n                        <div class=\"logos-slide-inner-container\">\n                                                            <div class=\"logo\" style=\"background-image: url('https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/zfv_logo_de_100mm_sw_ohne-gastronomiegruppe.png')\"><\/div>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"logos-slide\">\n                        <div class=\"logos-slide-inner-container\">\n                                                            <div class=\"logo\" style=\"background-image: url('https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/download-4-325x108-1.png')\"><\/div>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"logos-slide\">\n                        <div class=\"logos-slide-inner-container\">\n                                                            <div class=\"logo\" style=\"background-image: url('https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/g_g_las-logo-homepage2.png')\"><\/div>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"logos-slide\">\n                        <div class=\"logos-slide-inner-container\">\n                                                            <div class=\"logo\" style=\"background-image: url('https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/WWZ-Logo-2020_Emobilzug_blau.png')\"><\/div>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"logos-slide\">\n                        <div class=\"logos-slide-inner-container\">\n                                                            <div class=\"logo\" style=\"background-image: url('https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/Copy-of-logo1-scaled.jpg')\"><\/div>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"logos-slide\">\n                        <div class=\"logos-slide-inner-container\">\n                                                            <div class=\"logo\" style=\"background-image: url('https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/MeteoSwiss_color_logo.png')\"><\/div>\n                                                    <\/div>\n                    <\/div>\n                            <\/div>\n        <\/section>\n    \n\n\n\n\n            <section class=\"download-block block-with-grey-bg\" id=\"\">\n            <div class=\"download-block-inner-container\">\n                <div class=\"title-block text-center\">\n                    \n    <h2 class=\"like-h1\">Downloads<\/h2>\n\n                <\/div>\n\n                <div class=\"downloads-cards\">\n                    \n<div class=\"download-card\">\n    <div class=\"download-card-inner-container\">\n        <div class=\"download-card-image\" style=\"background-image: url('https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/02\/Bildschirmfoto-2025-03-14-um-17.16.19-1200x918.png');\">\n            <img decoding=\"async\" src=\"https:\/\/itconcepts.ch\/wp-content\/themes\/it_concepts\/assets\/images\/download_template.png\" width=\"330px\" height=\"400px\" alt=\"Download template\" \/>\n        <\/div>\n\n        <div class=\"download-card-content\">\n            <h2 class=\"mb_0\">BMC Helix Enterprise Service Management<\/h2>\n            <div class=\"download-card-title-divider\"><\/div>\n\n                            <div>\n                    <a href=\"#\" data-pdf=\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/02\/540930.pdf\" data-title=\"BMC Helix Enterprise Service Management\" data-image=\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/02\/Bildschirmfoto-2025-03-14-um-17.16.19-1200x918.png\" class=\"button-download open-download-overlay\">\n                        PDF herunterladen                    <\/a>\n                <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n                <\/div>\n\n                                    <div class=\"link-wrapper\">\n                        <a href=\"http:\/\/itconcepts.ch\/unterlagen-fuer-profis\/#download\" class=\"blue-dark-button-bg\">To the download page<\/a>\n                    <\/div>\n                            <\/div>\n        <\/section>\n    \n\n\n\n\n            <section class=\"text-in-blue-bg-block\" id=\"\">\n\n            <img decoding=\"async\" src=\"https:\/\/itconcepts.ch\/wp-content\/themes\/it_concepts\/assets\/images\/blue_bg_lines_left.svg\" class=\"block-lines-left\" alt=\"Block Lines\" \/>\n            <img decoding=\"async\" src=\"https:\/\/itconcepts.ch\/wp-content\/themes\/it_concepts\/assets\/images\/blue_bg_lines_right.svg\" class=\"block-lines-right\" alt=\"Block Lines\" \/>\n\n            <div class=\"text-in-blue-bg-block-content-wrapper\">\n                                    <h2 class=\"big text-white mb_0\">ITConcepts \u2013 Your leading provider of BMC software solutions in Switzerland<\/h2>\n                    <div class=\"title-divider\"><\/div>\n                \n                \n                \n                                    <div class=\"link-wrapper\">\n                        <a href=\"http:\/\/itconcepts.ch\/about-us\/\" class=\"primary-button-bg open-contact-overlay\"  data-source=\"https:\/\/itconcepts.ch\/en\/software-loesungen\/bmc-software\/it-service-management\/\" data-sourcetitle=\"ITConcepts \u2013 Your leading provider of BMC software solutions in Switzerland\">Get advice now<\/a>\n                    <\/div>\n                \n                            <\/div>\n        <\/section>\n    \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":11,"featured_media":1029,"parent":4714,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2785","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>IT Service Management - IT Concepts<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Service Management\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/\" \/>\n<meta property=\"og:site_name\" content=\"IT Concepts\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-10T05:40:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2024\/07\/AdobeStock_163119186_Preview.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1083\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/\",\"url\":\"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/\",\"name\":\"IT Service Management - IT Concepts\",\"isPartOf\":{\"@id\":\"https:\/\/itconcepts.ch\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2024\/07\/AdobeStock_163119186_Preview.png\",\"datePublished\":\"2025-02-06T07:43:58+00:00\",\"dateModified\":\"2025-03-10T05:40:40+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/#primaryimage\",\"url\":\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2024\/07\/AdobeStock_163119186_Preview.png\",\"contentUrl\":\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2024\/07\/AdobeStock_163119186_Preview.png\",\"width\":1920,\"height\":1083},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/itconcepts.ch\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"BMC Software\",\"item\":\"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"IT Service Management\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/itconcepts.ch\/#website\",\"url\":\"https:\/\/itconcepts.ch\/\",\"name\":\"IT Concepts\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/itconcepts.ch\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/#local-main-organization-logo\",\"url\":\"\",\"contentUrl\":\"\",\"caption\":\"IT Concepts\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"IT Service Management - IT Concepts","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/","og_locale":"en_US","og_type":"article","og_title":"IT Service Management","og_url":"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/","og_site_name":"IT Concepts","article_modified_time":"2025-03-10T05:40:40+00:00","og_image":[{"width":1920,"height":1083,"url":"https:\/\/itconcepts.ch\/wp-content\/uploads\/2024\/07\/AdobeStock_163119186_Preview.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/","url":"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/","name":"IT Service Management - IT Concepts","isPartOf":{"@id":"https:\/\/itconcepts.ch\/#website"},"primaryImageOfPage":{"@id":"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/#primaryimage"},"image":{"@id":"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/#primaryimage"},"thumbnailUrl":"https:\/\/itconcepts.ch\/wp-content\/uploads\/2024\/07\/AdobeStock_163119186_Preview.png","datePublished":"2025-02-06T07:43:58+00:00","dateModified":"2025-03-10T05:40:40+00:00","breadcrumb":{"@id":"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/#primaryimage","url":"https:\/\/itconcepts.ch\/wp-content\/uploads\/2024\/07\/AdobeStock_163119186_Preview.png","contentUrl":"https:\/\/itconcepts.ch\/wp-content\/uploads\/2024\/07\/AdobeStock_163119186_Preview.png","width":1920,"height":1083},{"@type":"BreadcrumbList","@id":"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/itconcepts.ch\/en\/"},{"@type":"ListItem","position":2,"name":"BMC Software","item":"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/"},{"@type":"ListItem","position":3,"name":"IT Service Management"}]},{"@type":"WebSite","@id":"https:\/\/itconcepts.ch\/#website","url":"https:\/\/itconcepts.ch\/","name":"IT Concepts","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/itconcepts.ch\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/it-service-management\/#local-main-organization-logo","url":"","contentUrl":"","caption":"IT Concepts"}]}},"_links":{"self":[{"href":"https:\/\/itconcepts.ch\/en\/wp-json\/wp\/v2\/pages\/2785","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itconcepts.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/itconcepts.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/itconcepts.ch\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/itconcepts.ch\/en\/wp-json\/wp\/v2\/comments?post=2785"}],"version-history":[{"count":0,"href":"https:\/\/itconcepts.ch\/en\/wp-json\/wp\/v2\/pages\/2785\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/itconcepts.ch\/en\/wp-json\/wp\/v2\/pages\/4714"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itconcepts.ch\/en\/wp-json\/wp\/v2\/media\/1029"}],"wp:attachment":[{"href":"https:\/\/itconcepts.ch\/en\/wp-json\/wp\/v2\/media?parent=2785"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}