{"id":3843,"date":"2025-05-13T14:36:10","date_gmt":"2025-05-13T12:36:10","guid":{"rendered":"http:\/\/wordpress.p703600.webspaceconfig.de\/?page_id=3843"},"modified":"2025-08-21T14:05:41","modified_gmt":"2025-08-21T12:05:41","slug":"agentic-ai","status":"publish","type":"page","link":"https:\/\/itconcepts.ch\/en\/software-loesungen\/bmc-software\/agentic-ai\/","title":{"rendered":"Agentic AI"},"content":{"rendered":"\n
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What is Agentic AI?<\/p>\n\n

AI agents for ITSM<\/h2>\n\n

Multiply human productivity with agentic AI: Agentic AI refers to the use of intelligent, generative AI agents for the automation and optimization of IT service and operations processes. These agents work proactively, analyze data in real time, and support IT teams in acting more efficiently and effectively.<\/p>\n<\/div>\n <\/div>\n\n

\n Contact us now<\/a>\n <\/div>\n <\/div>\n\n
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What is Agentic AI?<\/p>\n\n\n <\/div>\n\n \"AI\n <\/div>\n <\/div>\n <\/section>\n\n\n\n\n

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Benefits<\/p>\n\n

Smart automation for your IT operations<\/h2>\n\n

Agentic AI is revolutionizing IT service management through the use of intelligent, generative AI agents. These agents continuously analyze system data such as logs, events, and metrics to detect issues early and proactively prevent downtime. At the same time, they automate time-consuming routine tasks like ticket handling, escalations, and approval processes\u2014reliably, quickly, and around the clock.<\/p>\n

Agentic AI also delivers significant improvements in user communication: thanks to natural language processing, interacting with IT becomes as simple as a chat\u2014via text, voice input, or email. In addition, the AI agents optimize knowledge management by automatically updating content, providing relevant information, and generating new articles based on context.<\/p>\n

The result: an intelligent, efficient, and scalable IT operation that relieves your teams, accelerates processes, and sustainably enhances service quality.<\/p>\n<\/div>\n <\/div>\n\n

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IT-Service-Management<\/h3>\n
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Automation of incident and change management processes.<\/p>\n \n <\/div>\n <\/div>\n

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IT-Operations<\/h3>\n
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Real-time monitoring and optimization of system performance.<\/p>\n \n <\/div>\n <\/div>\n

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Self-service portals<\/h3>\n
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Provision of instant answers and solutions for end-user requests.<\/p>\n \n <\/div>\n <\/div>\n

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Knowledge management<\/h3>\n
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Automatic updating and maintenance of knowledge articles.<\/p>\n \n <\/div>\n <\/div>\n <\/div>\n\n

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IT-Service-Management<\/h3>\n
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Automation of incident and change management processes.<\/p>\n \n <\/div>\n <\/div>\n

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IT-Operations<\/h3>\n
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Real-time monitoring and optimization of system performance.<\/p>\n \n <\/div>\n <\/div>\n

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Self-service portals<\/h3>\n
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Provision of instant answers and solutions for end-user requests.<\/p>\n \n <\/div>\n <\/div>\n

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Knowledge management<\/h3>\n
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Automatic updating and maintenance of knowledge articles.<\/p>\n \n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n\n\n

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Learn more about Agentic AI!<\/a><\/div>\n<\/div>\n\n\n\n
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Our customers<\/p>\n\n\n <\/div>\n\n

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ITConcepts \u2013 Your leading provider of BMC software solutions in Switzerland<\/h2>\n
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\n Get advice now<\/a>\n <\/div>\n \n <\/div>\n <\/section>\n \n\n\n\n
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Downloads<\/h2>\n\n <\/div>\n\n
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AIOps is not observability<\/h2>\n
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\n To the download page<\/a>\n <\/div>\n <\/div>\n <\/section>\n \n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":1029,"parent":4714,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-3843","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nAgentic AI - IT Concepts<\/title>\n<meta name=\"description\" content=\"Agentic AI by BMC Helix deploys intelligent, generative AI agents to automate IT service and operations\u2014proactively resolving incidents, optimizing performance, and enhancing self-service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/agentic-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Agentic AI\" \/>\n<meta property=\"og:description\" content=\"Agentic AI by BMC Helix deploys intelligent, generative AI agents to automate IT service and operations\u2014proactively resolving incidents, optimizing performance, and enhancing self-service.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/agentic-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"IT Concepts\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-21T12:05:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2024\/07\/AdobeStock_163119186_Preview.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1083\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/agentic-ai\/\",\"url\":\"https:\/\/itconcepts.ch\/en\/plattformen__trashed\/bmc-software\/agentic-ai\/\",\"name\":\"Agentic AI - 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