{"id":3858,"date":"2025-05-13T14:35:39","date_gmt":"2025-05-13T12:35:39","guid":{"rendered":"http:\/\/wordpress.p703600.webspaceconfig.de\/?page_id=3858"},"modified":"2025-09-04T15:32:04","modified_gmt":"2025-09-04T13:32:04","slug":"helixgpt","status":"publish","type":"page","link":"https:\/\/itconcepts.ch\/en\/software-loesungen\/bmc-software\/helixgpt\/","title":{"rendered":"HelixGPT"},"content":{"rendered":"\n    <section class=\"page-block-block block-with-grey-bg\" id=\"\">\n        <div class=\"cols-block  cols-block-smaller-img-width\">\n            <div class=\"col-l\">\n                <div class=\"title-block title-block-untertitel-desk\">\n                        <p class=\"subtitle\">What is BMC HelixGPT?<\/p>\n\n    <h2 class=\"like-h1\">Generative AI for smarter IT service management<\/h2>\n\n    <div class=\"text-block-simple\"><p>BMC HelixGPT is an innovative solution for IT service and operations management based on generative artificial intelligence. It combines the power of modern AI language models with the functionalities of the BMC Helix platform. The result: automated workflows, faster problem resolution, and a new level of IT user communication\u2014efficient, intuitive, and scalable.<\/p>\n<\/div>\n                <\/div>\n\n                                    <div class=\"links-wrapper\">\n                                                                                    <a href=\"http:\/\/itconcepts.ch\/about-us\/\" class=\"primary-button-border open-contact-overlay\"  data-source=\"https:\/\/itconcepts.ch\/en\/software-loesungen\/bmc-software\/helixgpt\/\" data-sourcetitle=\"Generative AI for smarter IT service management\">Contact us now<\/a>\n                                                                        <\/div>\n                            <\/div>\n\n            <div class=\"col-r\">\n                <div class=\"title-block title-block-untertitel-mob\">\n                        <p class=\"subtitle\">What is BMC HelixGPT?<\/p>\n\n\n                <\/div>\n\n                                    <img decoding=\"async\" src=\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/01\/bmc__partnerbadge_saleselitepartner_darkbg-768x768-c-default.png\" class=\"smaller-img-width\" alt=\"Generative AI for smarter IT service management\" \/>\n                            <\/div>\n        <\/div>\n    <\/section>\n\n\n\n\n    <section class=\"text-cards-4-cols-block with-grey-bg\" id=\"\">\n                    <img decoding=\"async\" src=\"https:\/\/itconcepts.ch\/wp-content\/themes\/it_concepts\/assets\/images\/red_bg_lines_left.svg\" class=\"block-lines-left block-lines-left-grey-version\" alt=\"Block Lines\" \/>\n            <img decoding=\"async\" src=\"https:\/\/itconcepts.ch\/wp-content\/themes\/it_concepts\/assets\/images\/red_bg_lines_right.svg\" class=\"block-lines-right block-lines-left-grey-version\" alt=\"Block Lines\" \/>\n        \n        <div class=\"title-block title-block-narrow\">\n                <p class=\"subtitle\">Benefits<\/p>\n\n    <h2 class=\"like-h1\">Why use HelixGPT in IT operations?<\/h2>\n\n    <div class=\"text-block-simple\"><p>BMC HelixGPT brings generative AI into everyday IT operations\u2014for greater efficiency, improved user experiences, and a smarter service desk. The solution analyzes system data in real time, detects potential disruptions at an early stage, and provides targeted recommendations for action. This helps proactively prevent outages and significantly shorten response times.<\/p>\n<p>In addition, HelixGPT automates tasks such as ticket processing, classification, and escalation\u2014error-free, time-saving, and relieving the burden on your IT teams. Communication is also simplified: thanks to natural language processing, HelixGPT understands requests in everyday language and instantly delivers relevant answers or initiates actions.<\/p>\n<\/div>\n        <\/div>\n\n                    <div class=\"text-cards-cols \">\n                                    <div class=\"text-card\">\n                        <div class=\"text-card-inner-container text-card-inner-container-grey\">\n                            \n                                                            <h3 class=\"big mb_0 text-center\">IT-Service-Management<\/h3>\n                                <div class=\"title-divider\"><\/div>\n                            \n                                                            <p class=\"small mb_0 text-center\">Automation of incident and change management processes.<\/p>\n                            \n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"text-card\">\n                        <div class=\"text-card-inner-container text-card-inner-container-grey\">\n                            \n                                                            <h3 class=\"big mb_0 text-center\">IT-Operations<\/h3>\n                                <div class=\"title-divider\"><\/div>\n                            \n                                                            <p class=\"small mb_0 text-center\">AI-powered analysis and optimization of operational data<\/p>\n                            \n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"text-card\">\n                        <div class=\"text-card-inner-container text-card-inner-container-grey\">\n                            \n                                                            <h3 class=\"big mb_0 text-center\">Digital IT support<\/h3>\n                                <div class=\"title-divider\"><\/div>\n                            \n                                                            <p class=\"small mb_0 text-center\">Conversational self-service with chatbots and virtual agents<\/p>\n                            \n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"text-card\">\n                        <div class=\"text-card-inner-container text-card-inner-container-grey\">\n                            \n                                                            <h3 class=\"big mb_0 text-center\">Knowledge management<\/h3>\n                                <div class=\"title-divider\"><\/div>\n                            \n                                                            <p class=\"small mb_0 text-center\">Dynamic creation, maintenance, and delivery of content<\/p>\n                            \n                                                    <\/div>\n                    <\/div>\n                            <\/div>\n\n            <div class=\"text-cards-slider \">\n                                    <div class=\"text-card\">\n                        <div class=\"text-card-inner-container text-card-inner-container-grey\">\n                            \n                                                            <h3 class=\"big mb_0 text-center\">IT-Service-Management<\/h3>\n                                <div class=\"title-divider\"><\/div>\n                            \n                                                            <p class=\"small mb_0 text-center\">Automation of incident and change management processes.<\/p>\n                            \n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"text-card\">\n                        <div class=\"text-card-inner-container text-card-inner-container-grey\">\n                            \n                                                            <h3 class=\"big mb_0 text-center\">IT-Operations<\/h3>\n                                <div class=\"title-divider\"><\/div>\n                            \n                                                            <p class=\"small mb_0 text-center\">AI-powered analysis and optimization of operational data<\/p>\n                            \n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"text-card\">\n                        <div class=\"text-card-inner-container text-card-inner-container-grey\">\n                            \n                                                            <h3 class=\"big mb_0 text-center\">Digital IT support<\/h3>\n                                <div class=\"title-divider\"><\/div>\n                            \n                                                            <p class=\"small mb_0 text-center\">Conversational self-service with chatbots and virtual agents<\/p>\n                            \n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"text-card\">\n                        <div class=\"text-card-inner-container text-card-inner-container-grey\">\n                            \n                                                            <h3 class=\"big mb_0 text-center\">Knowledge management<\/h3>\n                                <div class=\"title-divider\"><\/div>\n                            \n                                                            <p class=\"small mb_0 text-center\">Dynamic creation, maintenance, and delivery of content<\/p>\n                            \n                                                    <\/div>\n                    <\/div>\n                            <\/div>\n            <\/section>\n\n\n\n\n\n            <section 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