{"id":5402,"date":"2026-01-22T09:54:27","date_gmt":"2026-01-22T08:54:27","guid":{"rendered":"https:\/\/itconcepts.ch\/?page_id=5402"},"modified":"2026-03-13T00:47:18","modified_gmt":"2026-03-12T23:47:18","slug":"bmc-helix","status":"publish","type":"page","link":"https:\/\/itconcepts.ch\/en\/bmc-helix\/","title":{"rendered":"BMC Helix"},"content":{"rendered":"\n
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About BMC Helix<\/p>\n\n

Modernise your IT organisation \u2013 with agentic AI and ServiceOps<\/h2>\n\n

BMC Helix is the leading enterprise platform for IT service management (ITSM), IT operations management (ITOM), enterprise service management (ESM) and AIOps, combining AI-powered automation, predictive analytics and seamless service orchestration. As an official BMC Helix partner and reseller in Switzerland, ITConcepts supports companies in the digitalisation of their IT processes \u2013 from implementation and migration to operation and support.<\/p>\n<\/div>\n <\/div>\n\n

\n Get advice now<\/a>\n BMC Helix explained<\/a>\n <\/div>\n <\/div>\n\n
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About BMC Helix<\/p>\n\n\n <\/div>\n\n \"Modernise\n <\/div>\n <\/div>\n <\/section>\n\n\n\n\n

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Why BMC Helix?<\/p>\n\n

Innovation and efficiency for your digital transformation<\/h2>\n\n

BMC Software is one of the world’s leading providers of ESM, ITSM and ITOM solutions. With 92 of the 100 Forbes Global companies as customers and a leading position in the Gartner\u00ae Magic Quadrant\u2122 for ITSM tools, BMC stands for reliability and innovation.<\/p>\n

With BMC Helix, BMC combines these strengths in a modern, cloud-based platform for service management and IT operations. The integrated AI automatically analyses incidents, detects anomalies early on and proactively suggests solutions.<\/p>\n

The result: faster response times, more stable services and lower operating costs \u2013 for future-proof and efficient IT.<\/p>\n<\/div>\n <\/div>\n\n

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Leading technology<\/h3>\n
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Recognised as an industry leader in ITSM, ITOM and ESM.<\/p>\n \n <\/div>\n <\/div>\n

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Flexibility<\/h3>\n
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Scalable solutions for any IT environment \u2013 on-premises, cloud or hybrid.<\/p>\n \n <\/div>\n <\/div>\n

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Increase in efficiency<\/h3>\n
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Automates IT processes and reduces errors.<\/p>\n \n <\/div>\n <\/div>\n

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AI integration<\/h3>\n
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Optimises processes and improves decision-making.<\/p>\n \n <\/div>\n <\/div>\n <\/div>\n\n

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Leading technology<\/h3>\n
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Recognised as an industry leader in ITSM, ITOM and ESM.<\/p>\n \n <\/div>\n <\/div>\n

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Flexibility<\/h3>\n
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Scalable solutions for any IT environment \u2013 on-premises, cloud or hybrid.<\/p>\n \n <\/div>\n <\/div>\n

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Increase in efficiency<\/h3>\n
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Automates IT processes and reduces errors.<\/p>\n \n <\/div>\n <\/div>\n

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AI integration<\/h3>\n
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Optimises processes and improves decision-making.<\/p>\n \n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n\n

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BMC Helix<\/p>\n\n\n <\/div>\n\n \n

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BMC Helix solutions at a glance<\/h3>\n
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With our comprehensive BMC Helix portfolio, we can find the perfect solution for your individual requirements. Discover our products or arrange a no-obligation consultation \u2013 together we will find the optimal IT solution that meets your needs. Efficient, tailor-made and future-proof.<\/p>\n \n <\/div>\n <\/div>\n <\/div>\n\n

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BMC Helix ITSM<\/h3>\n
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IT Service Management – Optimise your IT services with AI-powered automation and real-time visibility.<\/p>\n \n

\n About the product<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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BMC Helix AIOps<\/h3>\n
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Artificial Intelligence for IT Operations (AIOps) \u2013 Automate fault detection and increase the efficiency of your IT operations.<\/p>\n \n

\n About the product<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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BMC Helix Discovery<\/h3>\n
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Discover and manage all IT assets in real time with BMC Helix Discovery for greater security and efficiency.<\/p>\n \n

\n About the product<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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BMC Helix Agentic AI<\/h3>\n
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BMC Helix Agentic AI uses autonomous AI agents to proactively detect IT disruptions and resolve issues faster.<\/p>\n \n

\n About the product<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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BMC HelixGPT<\/h3>\n
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BMC HelixGPT uses generative AI to support IT teams in analysis, decision-making and problem-solving.<\/p>\n \n

\n About the product<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n
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BMC Helix solutions at a glance<\/h3>\n
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With our comprehensive BMC Helix portfolio, we can find the perfect solution for your individual requirements. Discover our products or arrange a no-obligation consultation \u2013 together we will find the optimal IT solution that meets your needs. Efficient, tailor-made and future-proof.<\/p>\n \n <\/div>\n <\/div>\n <\/div>\n\n

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BMC Helix ITSM<\/h3>\n
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IT Service Management – Optimise your IT services with AI-powered automation and real-time visibility.<\/p>\n \n

\n About the product<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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BMC Helix AIOps<\/h3>\n
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Artificial Intelligence for IT Operations (AIOps) \u2013 Automate fault detection and increase the efficiency of your IT operations.<\/p>\n \n

\n About the product<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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BMC Helix Discovery<\/h3>\n
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Discover and manage all IT assets in real time with BMC Helix Discovery for greater security and efficiency.<\/p>\n \n

\n About the product<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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BMC Helix Agentic AI<\/h3>\n
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BMC Helix Agentic AI uses autonomous AI agents to proactively detect IT disruptions and resolve issues faster.<\/p>\n \n

\n About the product<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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BMC HelixGPT<\/h3>\n
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BMC HelixGPT uses generative AI to support IT teams in analysis, decision-making and problem-solving.<\/p>\n \n

\n About the product<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n\n\n
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Would you like advice on BMC Software?<\/h2>\n \n

Would you like to learn more about BMC Software or find a suitable solution for your company? Our experts will advise you free of charge and without obligation \u2013 contact us now!<\/p>\n \n

\n Get in touch<\/a>\n <\/div>\n <\/div>\n <\/div>\n\n
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Christian Gerber<\/h3>\n \n

CRMO<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n\n\n\n

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\u00ab<\/span><\/div>ITConcepts supported us with its in-depth expertise in integrating BMC Remedy, Discovery, and ProactiveNet. We were able to map our IT processes to the desired extent and optimally integrate the various tools and tailor them to our specific requirements.
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\n J\u00fcrg Sutter, Head of ITSM, Z\u00fcrcher Kantonalbank <\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n\n\n\n\n

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Workato \u2013 The Agentic AI platform for businesses<\/h2>\n\n <\/div>\n <\/div>\n\n
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Gartner\u00ae Magic Quadrant\u2122 for iPaaS<\/h2>\n\n <\/div>\n <\/div>\n\n
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SIAM, ITSM and ITIL: briefly explained<\/h2>\n\n
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The IT world is full of abbreviations – but what do SIAM, ITSM and ITIL really mean? In this article, you will learn in a compact and understandable way how these concepts are connected and what role they play in IT service management.<\/p>\n <\/div>\n <\/div>\n\n

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BMC as a Leader in the Gartner\u00ae Magic Quadrant\u2122 2024<\/h2>\n\n
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BMC once again sets standards in IT service management! The company was recognized as a Leader in the current Gartner\u00ae Magic Quadrant\u2122 2024. Find out which innovations and strengths catapult BMC to the top of the industry.<\/p>\n <\/div>\n <\/div>\n\n

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How Control-M helps Domino’s deliver data-driven insights<\/h2>\n\n
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Efficient data processing is the key to better business decisions – also at Domino’s. Find out how Control-M helps the company to seamlessly orchestrate data, automate processes and gain valuable insights in real time. <\/p>\n <\/div>\n <\/div>\n\n

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BMC Helix ITSM recognized as a leading solution in the GigaOm Radar for ITSM!<\/h2>\n\n
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BMC Helix ITSM impresses again and secures a top position in the GigaOm Radar for ITSM! Find out why this solution was rated as a leader and how it helps organizations manage IT services smarter and more efficiently.<\/p>\n <\/div>\n <\/div>\n\n

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Read more<\/div>\n <\/div>\n <\/a>\n<\/div>\n <\/div>\n\n <\/section>\n \n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":18,"featured_media":5098,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5402","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nBMC Helix - IT Concepts<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itconcepts.ch\/en\/bmc-helix\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BMC Helix\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itconcepts.ch\/en\/bmc-helix\/\" \/>\n<meta property=\"og:site_name\" content=\"IT Concepts\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-12T23:47:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2026\/01\/BMC_Software.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1083\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/itconcepts.ch\/en\/bmc-helix\/\",\"url\":\"https:\/\/itconcepts.ch\/en\/bmc-helix\/\",\"name\":\"BMC Helix - 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