{"id":5968,"date":"2024-07-15T10:19:07","date_gmt":"2024-07-15T08:19:07","guid":{"rendered":"https:\/\/itconcepts.ch\/?page_id=5968"},"modified":"2026-05-03T23:26:05","modified_gmt":"2026-05-03T21:26:05","slug":"it-service-management","status":"publish","type":"page","link":"https:\/\/itconcepts.ch\/en\/solutions\/it-service-management\/","title":{"rendered":"IT Service Management"},"content":{"rendered":"\n
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What is IT service management?<\/p>\n\n

Automation and digitalisation of business processes<\/h2>\n\n

Service management involves the implementation and management of services that meet the needs of organisations and their employees. Unlike a purely technology-driven approach, service management focuses on service quality and user needs. The aim is to provide optimal support for business processes across all areas of the organisation, whilst ensuring high service quality, maximum efficiency and minimum costs.<\/p>\n<\/div>\n <\/div>\n\n

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What is IT service management?<\/p>\n\n\n <\/div>\n\n \"Automation\n <\/div>\n <\/div>\n <\/section>\n\n\n\n\n \n\n\n\n\n

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Why ITSM?<\/p>\n\n

Set new standards in service management<\/h2>\n\n

Set new standards in service management with comprehensive features: seamless integration of your services, rapid problem resolution and enhanced user satisfaction. Service management goes beyond purely technological approaches by focusing on service quality and user needs. The aim is to provide optimal support for business processes across all areas of the organisation \u2013 delivering high efficiency, low costs and excellent service quality.<\/p>\n

Practical applications such as service desks, incident management, performance analytics and asset management provide valuable support across the entire organisation. Proven standards such as ITIL and ISO\/IEC 20000 are available to ensure successful implementation \u2013 the foundation for modern, effective service management.<\/p>\n<\/div>\n <\/div>\n\n

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Quality <\/h3>\n
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Service management focuses on user requirements and the delivery of high-quality services across all areas of the organisation. This leads to a sustained improvement in service quality.<\/p>\n \n <\/div>\n <\/div>\n

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Efficiency<\/h3>\n
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The process-based approach of modern service management solutions enables workflows to be managed more efficiently across all areas of the organisation. Employees receive valuable support in their day-to-day work and benefit from optimised processes. <\/p>\n \n <\/div>\n <\/div>\n

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Costs<\/h3>\n
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The efficient provision of services and the optimised processing of workflows enable significant long-term savings in both time and money.<\/p>\n \n <\/div>\n <\/div>\n

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Optimisation<\/h3>\n
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One of the most important aspects of service management is the principle of continuous improvement. This enables productivity and service quality to be improved in the long term.<\/p>\n \n <\/div>\n <\/div>\n <\/div>\n\n

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Quality <\/h3>\n
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Service management focuses on user requirements and the delivery of high-quality services across all areas of the organisation. This leads to a sustained improvement in service quality.<\/p>\n \n <\/div>\n <\/div>\n

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Efficiency<\/h3>\n
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The process-based approach of modern service management solutions enables workflows to be managed more efficiently across all areas of the organisation. Employees receive valuable support in their day-to-day work and benefit from optimised processes. <\/p>\n \n <\/div>\n <\/div>\n

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Costs<\/h3>\n
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The efficient provision of services and the optimised processing of workflows enable significant long-term savings in both time and money.<\/p>\n \n <\/div>\n <\/div>\n

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Optimisation<\/h3>\n
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One of the most important aspects of service management is the principle of continuous improvement. This enables productivity and service quality to be improved in the long term.<\/p>\n \n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n\n\n

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Top-class ITSM solutions<\/p>\n\n\n <\/div>\n\n \n

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BMC ITSM<\/h3>\n <\/div>\n
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BMC Discovery<\/h3>\n <\/div>\n
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Xurrent<\/h3>\n <\/div>\n
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Workato<\/h3>\n <\/div>\n <\/div>\n\n
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Service Management with BMC<\/p>\n

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IT Service Management \u2013 Optimise your IT services with AI-powered automation and real-time visibility.<\/p>\n \n

\n More about BMC ITSM<\/a>\n <\/div>\n <\/div>\n
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Service Management with BMC<\/p>\n

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Use BMC Helix Discovery to discover and manage all your IT assets in real time, for greater security and efficiency.\r\n\r\n<\/p>\n \n

\n More about Discovery<\/a>\n <\/div>\n <\/div>\n
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Service Management with Xurrent\t <\/p>\n

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Service Management with Xurrent provides a platform for the efficient management and optimisation of IT services, specifically designed to coordinate multiple internal and external providers. <\/p>\n \n

\n More about Xurrent<\/a>\n <\/div>\n <\/div>\n
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Service Management with Workato<\/p>\n

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Workato is the leading no-code\/low-code platform for integration and automation \u2013 ideal for connecting apps and intelligently managing business processes.<\/p>\n \n

\n More about Workato<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n
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BMC ITSM<\/h3>\n <\/div>\n\n
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Service Management with BMC<\/p>\n

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IT Service Management \u2013 Optimise your IT services with AI-powered automation and real-time visibility.<\/p>\n \n

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BMC Discovery<\/h3>\n <\/div>\n\n
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Service Management with BMC<\/p>\n

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Use BMC Helix Discovery to discover and manage all your IT assets in real time, for greater security and efficiency.\r\n\r\n<\/p>\n \n

\n More about Discovery<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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Xurrent<\/h3>\n <\/div>\n\n
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Service Management with Xurrent\t <\/p>\n

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Service Management with Xurrent provides a platform for the efficient management and optimisation of IT services, specifically designed to coordinate multiple internal and external providers. <\/p>\n \n

\n More about Xurrent<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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Workato<\/h3>\n <\/div>\n\n
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Service Management with Workato<\/p>\n

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Workato is the leading no-code\/low-code platform for integration and automation \u2013 ideal for connecting apps and intelligently managing business processes.<\/p>\n \n

\n More about Workato<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n\n\n\n\n
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Do you have any questions about service management?<\/h2>\n \n

Would you like to find out more about service management or discover the right ITSM or ESM solution for your business? Our experts are on hand to offer free, no-obligation advice \u2013 get in touch with us now!<\/p>\n \n

\n \n Kontakt aufnehmen <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n
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Christian Gerber<\/h3>\n \n

CRMO<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n\n\n\n

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\u00ab<\/span><\/div>ITConcepts supported us with its in-depth expertise in integrating BMC Remedy, Discovery, and ProactiveNet. We were able to map our IT processes to the desired extent and optimally integrate the various tools and tailor them to our specific requirements.
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\n J\u00fcrg Sutter, Head of ITSM, Z\u00fcrcher Kantonalbank <\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n\n\n\n\n

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Our partners<\/p>\n\n\n <\/div>\n\n

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Workato \u2013 The Agentic AI platform for businesses<\/h2>\n\n <\/div>\n <\/div>\n\n
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Gartner\u00ae Magic Quadrant\u2122 for iPaaS<\/h2>\n\n <\/div>\n <\/div>\n\n
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SIAM, ITSM and ITIL: briefly explained<\/h2>\n\n
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The IT world is full of abbreviations – but what do SIAM, ITSM and ITIL really mean? In this article, you will learn in a compact and understandable way how these concepts are connected and what role they play in IT service management.<\/p>\n <\/div>\n <\/div>\n\n

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BMC as a Leader in the Gartner\u00ae Magic Quadrant\u2122 2024<\/h2>\n\n
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BMC once again sets standards in IT service management! The company was recognized as a Leader in the current Gartner\u00ae Magic Quadrant\u2122 2024. Find out which innovations and strengths catapult BMC to the top of the industry.<\/p>\n <\/div>\n <\/div>\n\n

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How Control-M helps Domino’s deliver data-driven insights<\/h2>\n\n
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Efficient data processing is the key to better business decisions – also at Domino’s. Find out how Control-M helps the company to seamlessly orchestrate data, automate processes and gain valuable insights in real time. <\/p>\n <\/div>\n <\/div>\n\n

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BMC Helix ITSM recognized as a leading solution in the GigaOm Radar for ITSM!<\/h2>\n\n
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BMC Helix ITSM impresses again and secures a top position in the GigaOm Radar for ITSM! Find out why this solution was rated as a leader and how it helps organizations manage IT services smarter and more efficiently.<\/p>\n <\/div>\n <\/div>\n\n

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Read more<\/div>\n <\/div>\n <\/a>\n<\/div>\n <\/div>\n\n <\/section>\n \n\n\n\n\n \n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":18,"featured_media":3326,"parent":2617,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5968","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nIT Service Management - IT Concepts<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itconcepts.ch\/en\/solutions\/it-service-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Service Management\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itconcepts.ch\/en\/solutions\/it-service-management\/\" \/>\n<meta property=\"og:site_name\" content=\"IT Concepts\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-03T21:26:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/Header-it-service-management-2-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/itconcepts.ch\\\/en\\\/solutions\\\/it-service-management\\\/\",\"url\":\"https:\\\/\\\/itconcepts.ch\\\/en\\\/solutions\\\/it-service-management\\\/\",\"name\":\"IT Service Management - IT Concepts\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/itconcepts.ch\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/itconcepts.ch\\\/en\\\/solutions\\\/it-service-management\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/itconcepts.ch\\\/en\\\/solutions\\\/it-service-management\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/itconcepts.ch\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/Header-it-service-management-2-scaled.jpg\",\"datePublished\":\"2024-07-15T08:19:07+00:00\",\"dateModified\":\"2026-05-03T21:26:05+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/itconcepts.ch\\\/en\\\/solutions\\\/it-service-management\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/itconcepts.ch\\\/en\\\/solutions\\\/it-service-management\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/itconcepts.ch\\\/en\\\/solutions\\\/it-service-management\\\/#primaryimage\",\"url\":\"https:\\\/\\\/itconcepts.ch\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/Header-it-service-management-2-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/itconcepts.ch\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/Header-it-service-management-2-scaled.jpg\",\"width\":2560,\"height\":1707,\"caption\":\"Business people, coding and information technology with computer screen and tablet, programming and software development. 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