{"id":5981,"date":"2024-07-14T10:19:36","date_gmt":"2024-07-14T08:19:36","guid":{"rendered":"https:\/\/itconcepts.ch\/?page_id=5981"},"modified":"2026-05-04T11:23:09","modified_gmt":"2026-05-04T09:23:09","slug":"it-operations-management","status":"publish","type":"page","link":"https:\/\/itconcepts.ch\/en\/solutions\/it-operations-management\/","title":{"rendered":"IT Operations Management"},"content":{"rendered":"\n
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What is IT operations management?<\/p>\n\n

Efficient management and automation of your IT operational processes<\/h2>\n\n

IT Operations Management (ITOM) encompasses all the tools and methods used to manage operational IT processes. This includes ensuring the capacity, performance and availability of your IT infrastructure \u2013 including data centres, networks, applications and cloud resources.<\/p>\n<\/div>\n <\/div>\n\n

\n Contact us now<\/a>\n <\/div>\n <\/div>\n\n
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What is IT operations management?<\/p>\n\n\n <\/div>\n\n \"Efficient\n <\/div>\n <\/div>\n <\/section>\n\n\n\n\n

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Why IT operations management is important<\/p>\n\n\n

IT Operations Management ensures reliable, secure and high-performance IT by optimising the processes required to deliver IT services. Unlike IT Service Management (ITSM), which focuses on services, ITOM ensures efficiency and quality through clear guidelines, standards and procedures. IT Operations Management creates transparency and automatically identifies dependencies between IT components and business services via a central configuration management database (CMDB). Artificial intelligence enables better analysis of alerts, early detection of IT incidents and faster resolution of problems. It also manages cloud infrastructures and monitors costs. For businesses, IT Operations Management thus lays the foundation for stable IT, better service quality and sustainable business development.<\/p>\n<\/div>\n <\/div>\n\n

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Service<\/h3>\n
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Improving processes leads to higher quality in the core business. <\/p>\n \n <\/div>\n <\/div>\n

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Monitoring<\/h3>\n
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IT operations analytics applications monitor the entire IT infrastructure.<\/p>\n \n <\/div>\n <\/div>\n

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Risk<\/h3>\n
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The high quality of the processes effectively reduces business risks. <\/p>\n \n <\/div>\n <\/div>\n

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Structure<\/h3>\n
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A consistent structure leads to greater efficiency and systematically prevents failures.<\/p>\n \n <\/div>\n <\/div>\n <\/div>\n\n

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Service<\/h3>\n
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Improving processes leads to higher quality in the core business. <\/p>\n \n <\/div>\n <\/div>\n

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Monitoring<\/h3>\n
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IT operations analytics applications monitor the entire IT infrastructure.<\/p>\n \n <\/div>\n <\/div>\n

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Risk<\/h3>\n
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The high quality of the processes effectively reduces business risks. <\/p>\n \n <\/div>\n <\/div>\n

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Structure<\/h3>\n
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A consistent structure leads to greater efficiency and systematically prevents failures.<\/p>\n \n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n\n\n

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Platforms<\/p>\n\n

First-class ITOM solutions<\/h2>\n\n <\/div>\n\n
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BMC Control-M<\/h3>\n <\/div>\n
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BMC Discovery<\/h3>\n <\/div>\n
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Grafana<\/h3>\n <\/div>\n
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Splunk<\/h3>\n <\/div>\n
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Nexthink<\/h3>\n <\/div>\n <\/div>\n\n
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IT Operation Management with BMC Control-M<\/p>\n

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BMC Helix Operations Management is a fully integrated, cloud-native solution for observability and AIOps, specifically designed to effectively manage complex hybrid cloud environments.<\/p>\n \n

\n More about Control-M<\/a>\n <\/div>\n <\/div>\n
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IT Operation Management with BMC Discovery<\/p>\n

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Use BMC Helix Discovery to discover and manage all your IT assets in real time for greater security and efficiency.<\/p>\n \n

\n More about Discovery<\/a>\n <\/div>\n <\/div>\n
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IT Operation Management with Grafana<\/p>\n

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Grafana visualises and analyses metrics, logs and traces in real time. The Enterprise Edition adds features and support for businesses.<\/p>\n \n

\n More about Grafana<\/a>\n <\/div>\n <\/div>\n
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IT Operation Management with Splunk<\/p>\n

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Analyse data in real time, enhance security, drive innovation<\/p>\n \n

\n More about Splunk<\/a>\n <\/div>\n <\/div>\n
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IT Operation Management with Nexthink<\/p>\n

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Maximum IT visibility with Nexthink \u2013 Optimise your IT operations<\/p>\n \n

\n More about Nexthink<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n
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BMC Control-M<\/h3>\n <\/div>\n\n
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IT Operation Management with BMC Control-M<\/p>\n

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BMC Helix Operations Management is a fully integrated, cloud-native solution for observability and AIOps, specifically designed to effectively manage complex hybrid cloud environments.<\/p>\n \n

\n More about Control-M<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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BMC Discovery<\/h3>\n <\/div>\n\n
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IT Operation Management with BMC Discovery<\/p>\n

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Use BMC Helix Discovery to discover and manage all your IT assets in real time for greater security and efficiency.<\/p>\n \n

\n More about Discovery<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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Grafana<\/h3>\n <\/div>\n\n
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IT Operation Management with Grafana<\/p>\n

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Grafana visualises and analyses metrics, logs and traces in real time. The Enterprise Edition adds features and support for businesses.<\/p>\n \n

\n More about Grafana<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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Splunk<\/h3>\n <\/div>\n\n
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IT Operation Management with Splunk<\/p>\n

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Analyse data in real time, enhance security, drive innovation<\/p>\n \n

\n More about Splunk<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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Nexthink<\/h3>\n <\/div>\n\n
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IT Operation Management with Nexthink<\/p>\n

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Maximum IT visibility with Nexthink \u2013 Optimise your IT operations<\/p>\n \n

\n More about Nexthink<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n\n\n\n\n
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Do you have any questions about ITOM?<\/h2>\n \n

Would you like to find out more about ITOM or discover the right ITOM solution for your business? Our experts are on hand to offer free, no-obligation advice \u2013 get in touch with us now!<\/p>\n \n

\n Get in touch<\/a>\n <\/div>\n <\/div>\n <\/div>\n\n
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Christian Gerber<\/h3>\n \n

CRMO<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n\n\n\n

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\u00ab<\/span><\/div>ITConcepts helped us automate program distribution with Control-M. This allows us to control various types of distribution flexibly, dynamically, and transparently from the CMDB using RfC via job scheduling. Errors have been minimized and downtime reduced. The change process can thus be used optimally.
\u00bb<\/span><\/div><\/h2>\n \n
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\n Ren\u00e9 R\u00fctter, system specialist, IFO-CO <\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n\n\n\n\n

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Our partners<\/p>\n\n\n <\/div>\n\n

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Workato \u2013 The Agentic AI platform for businesses<\/h2>\n\n <\/div>\n <\/div>\n\n
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Gartner\u00ae Magic Quadrant\u2122 for iPaaS<\/h2>\n\n <\/div>\n <\/div>\n\n
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SIAM, ITSM and ITIL: briefly explained<\/h2>\n\n
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The IT world is full of abbreviations – but what do SIAM, ITSM and ITIL really mean? In this article, you will learn in a compact and understandable way how these concepts are connected and what role they play in IT service management.<\/p>\n <\/div>\n <\/div>\n\n

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BMC as a Leader in the Gartner\u00ae Magic Quadrant\u2122 2024<\/h2>\n\n
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BMC once again sets standards in IT service management! The company was recognized as a Leader in the current Gartner\u00ae Magic Quadrant\u2122 2024. Find out which innovations and strengths catapult BMC to the top of the industry.<\/p>\n <\/div>\n <\/div>\n\n

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How Control-M helps Domino’s deliver data-driven insights<\/h2>\n\n
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Efficient data processing is the key to better business decisions – also at Domino’s. Find out how Control-M helps the company to seamlessly orchestrate data, automate processes and gain valuable insights in real time. <\/p>\n <\/div>\n <\/div>\n\n

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BMC Helix ITSM recognized as a leading solution in the GigaOm Radar for ITSM!<\/h2>\n\n
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BMC Helix ITSM impresses again and secures a top position in the GigaOm Radar for ITSM! Find out why this solution was rated as a leader and how it helps organizations manage IT services smarter and more efficiently.<\/p>\n <\/div>\n <\/div>\n\n

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Read more<\/div>\n <\/div>\n <\/a>\n<\/div>\n <\/div>\n\n <\/section>\n \n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":18,"featured_media":2850,"parent":2617,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5981","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nIT Operations Management - IT Concepts<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itconcepts.ch\/en\/solutions\/it-operations-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Operations Management\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itconcepts.ch\/en\/solutions\/it-operations-management\/\" \/>\n<meta property=\"og:site_name\" content=\"IT Concepts\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-04T09:23:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/Header-IT-Operations-management.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/itconcepts.ch\\\/en\\\/solutions\\\/it-operations-management\\\/\",\"url\":\"https:\\\/\\\/itconcepts.ch\\\/en\\\/solutions\\\/it-operations-management\\\/\",\"name\":\"IT Operations Management - 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