{"id":6027,"date":"2024-09-17T14:13:07","date_gmt":"2024-09-17T12:13:07","guid":{"rendered":"https:\/\/itconcepts.ch\/?page_id=6027"},"modified":"2026-06-30T10:22:41","modified_gmt":"2026-06-30T08:22:41","slug":"support","status":"publish","type":"page","link":"https:\/\/itconcepts.ch\/en\/dienstleistungen\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n    <section class=\"page-block-block block-with-grey-bg\" id=\"\">\n        <div class=\"cols-block  \">\n            <div class=\"col-l\">\n                <div class=\"title-block title-block-untertitel-desk\">\n                        <p class=\"subtitle\"> Service Desk<\/p>\n\n    <h2 class=\"like-h1\">Support for existing customers<\/h2>\n\n    <div class=\"text-block-simple\"><p>Accessing our support has never been so quick, easy and user-friendly.<\/p>\n<p>If you have any problems: Email the Support Desk<br \/>\n<a href=mailto:servicedesk@itconcepts.ch>servicedesk@itconcepts.ch<\/a><\/p>\n<\/div>\n                <\/div>\n\n                                    <div class=\"links-wrapper\">\n                                                                                    <a href=\"https:\/\/itconcepts-dwp.onbmc.com\/dwp\/app\/\" class=\"primary-button-border \" target=\"_blank\" data-source=\"\" data-sourcetitle=\"\">Log in to DWP HR Service<\/a>\n                                                                        <\/div>\n                            <\/div>\n\n            <div class=\"col-r\">\n                <div class=\"title-block title-block-untertitel-mob\">\n                        <p class=\"subtitle\"> Service Desk<\/p>\n\n\n                <\/div>\n\n                                    <img decoding=\"async\" src=\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2024\/07\/Bild-Startseite-783x800.png\" class=\"\" alt=\"Support for existing customers\" \/>\n                            <\/div>\n        <\/div>\n    <\/section>\n\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"h-request-a-username-and-password\" class=\"wp-block-heading\">Request a username and password<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please send an email to:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:servicedesk@itconcepts.ch?subject=DWP%20Account%20Request&amp;body=Guten%20Tag%20ITC%20Support,%0D%0A%0D%0ABitte%20erstellen%20Sie%20mir%20einen%20Account%20f%C3%BCr%20das%20DWP%20Service%20Portal.%20%0D%0AFirmenname:%0D%0AVorname:%0D%0AName:%0D%0ATelefonnummer:%0D%0A%0D%0ADanke%20und%20Gruss\">servicedesk@itconcepts.ch<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The following information is required:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Company name<\/li>\n\n\n\n<li>First name<\/li>\n\n\n\n<li>Surname<\/li>\n\n\n\n<li>Telephone number<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You will then receive an email containing your username and password.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Telephone Support Desk<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"tel:+41435212020\">+41 43 521 20 20<\/a><br><br><\/p>\n\n\n\n            <section class=\"download-file-form-block block-with-top-bottom-margins\" id=\"\" data-file=\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/service-desk-customer-support-guide-2023-1-1-1.pdf\">\n            <div class=\"cols-block\">\n                <div class=\"col-l equal-h\">\n                                            <img decoding=\"async\" src=\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/Screenshot-From-2025-03-13-09-26-23-567x800.png\" alt=\"Downloads\" \/>\n                                    <\/div>\n\n                <div class=\"col-r equal-h\">\n                                            <h2 class=\"like-h1 mb_0\">Downloads<\/h2>\n                        <div class=\"title-divider\"><\/div>\n                    \n                    <div class=\"form-wrapper\">\n                        <div class=\"frm_forms  with_frm_style frm_style_formidable-style\" id=\"frm_form_11_container\" data-token=\"12184cbe702713429f359d24cd90ae49\">\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_js_validate  frm_ajax_submit  frm_pro_form  frm_logic_form \" id=\"form_contact-form4222\" data-token=\"12184cbe702713429f359d24cd90ae49\">\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">Form mit Datei (EN)<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"11\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_11\" id=\"frm_hide_fields_11\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"contact-form4222\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_11\" name=\"frm_submit_entry_11\" value=\"2d478a7bfc\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/6027\" \/><div id=\"frm_field_86_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_half hide-label\">\r\n\t<label for=\"field_6mcch3\" id=\"field_6mcch3_label\" class=\"frm_primary_label\">Vorname\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_6mcch3\" name=\"item_meta[86]\" value=\"\"  placeholder=\"Vorname\" data-reqmsg=\"Dieses Feld darf nicht leer sein.\" aria-required=\"true\" data-invmsg=\"Vorname is invalid\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_87_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_half hide-label\">\r\n\t<label for=\"field_qr6l03\" id=\"field_qr6l03_label\" class=\"frm_primary_label\">Nachname\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_qr6l03\" name=\"item_meta[87]\" value=\"\"  placeholder=\"Nachname\" data-reqmsg=\"Dieses Feld darf nicht leer sein.\" aria-required=\"true\" data-invmsg=\"Nachname is invalid\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_88_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_full hide-label\">\r\n\t<label for=\"field_29yf4d532\" id=\"field_29yf4d532_label\" class=\"frm_primary_label\">E-Mail\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<input type=\"email\" id=\"field_29yf4d532\" name=\"item_meta[88]\" value=\"\"  placeholder=\"E-Mail\" data-reqmsg=\"E-Mail cannot be blank.\" aria-required=\"true\" data-invmsg=\"Please enter a valid email address\" aria-invalid=\"false\"  \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_89_container\" class=\"frm_form_field form-field  frm_top_container hide-field\">\r\n\t<label for=\"field_download_date-sdsadf3\" id=\"field_download_date-sdsadf3_label\" class=\"frm_primary_label\">Document\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_download_date-sdsadf3\" name=\"item_meta[89]\" value=\"\"  placeholder=\"Document\" data-invmsg=\"Document is invalid\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_148_container\" class=\"frm_form_field form-field  frm_none_container\">\r\n\t<label for=\"g-recaptcha-response\" id=\"field_1ri8c_label\" class=\"frm_primary_label\">Captcha\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<div  id=\"field_1ri8c\" class=\"frm-g-recaptcha\" data-sitekey=\"6Lc3aXEsAAAAAEI1tuhGfeaJlppysRZUkgS6LpfH\" data-size=\"invisible\" data-theme=\"light\"><\/div>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_90_container\" class=\"frm_form_field form-field \">\r\n\t<div class=\"frm_submit frm_flex\">\r\n<button class=\"frm_button_submit frm_final_submit frm_hidden\" type=\"submit\"   formnovalidate=\"formnovalidate\">Jetzt herunterladen<\/button>\r\n\r\n\r\n\r\n<\/div>\r\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_524_container\">\n\t\t\t<label for=\"field_bob2i\" >\n\t\t\t\tIf you are human, leave this field blank.\t\t\t<\/label>\n\t\t\t<input  id=\"field_bob2i\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[524]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"YplMpM0Wg\/ZyxTzOzVsQ7jf3\/Zxh6ylFX\/cIOY4jrdcoIfvwhQzL2t\/m6\/Q\/Ce1E\" \/><\/div>\n<\/fieldset>\n<\/div>\n\n<\/form>\n<\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/section>\n    \n\n\n\n            <section class=\"text-in-blue-bg-block\" id=\"\">\n\n            <img decoding=\"async\" src=\"https:\/\/itconcepts.ch\/wp-content\/themes\/it_concepts\/assets\/images\/blue_bg_lines_left.svg\" class=\"block-lines-left\" alt=\"Block Lines\" \/>\n            <img decoding=\"async\" src=\"https:\/\/itconcepts.ch\/wp-content\/themes\/it_concepts\/assets\/images\/blue_bg_lines_right.svg\" class=\"block-lines-right\" alt=\"Block Lines\" \/>\n\n            <div class=\"text-in-blue-bg-block-content-wrapper\">\n                                    <h2 class=\"big text-white mb_0\">Please don\u2019t hesitate to get in touch.<\/h2>\n                    <div class=\"title-divider\"><\/div>\n                \n                \n                \n                \n                                    <div class=\"link-wrapper\">\n                        <a href=\"#\" class=\"primary-button-bg open-contact-custom-overlay\" data-formid=\"17\">Contact us now<\/a>\n                    <\/div>\n                            <\/div>\n        <\/section>\n    \n","protected":false},"excerpt":{"rendered":"<p>Request a username and password Please send an email to: servicedesk@itconcepts.ch The following information is required: You will then receive an email containing your username and password. Telephone Support Desk +41 43 521 20 20<\/p>\n","protected":false},"author":18,"featured_media":2888,"parent":5650,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-6027","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Support - IT Concepts<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itconcepts.ch\/en\/dienstleistungen\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:description\" content=\"Request a username and password Please send an email to: servicedesk@itconcepts.ch The following information is required: You will then receive an email containing your username and password. 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