{"id":2676,"date":"2024-09-17T14:13:07","date_gmt":"2024-09-17T12:13:07","guid":{"rendered":"https:\/\/dev.itconcepts.berta-bewegt.ch\/services\/support\/"},"modified":"2026-03-23T16:35:33","modified_gmt":"2026-03-23T15:35:33","slug":"support","status":"publish","type":"page","link":"https:\/\/itconcepts.ch\/fr\/it-services-fur-unternehmen\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n    <section class=\"page-block-block block-with-grey-bg\" id=\"\">\n        <div class=\"cols-block  \">\n            <div class=\"col-l\">\n                <div class=\"title-block title-block-untertitel-desk\">\n                        <p class=\"subtitle\"> Service Desk<\/p>\n\n    <h2 class=\"like-h1\">Assistance pour les clients existants<\/h2>\n\n    <div class=\"text-block-simple\"><p>L&rsquo;acc\u00e8s \u00e0 notre assistance n&rsquo;a jamais \u00e9t\u00e9 aussi rapide, simple et convivial.<\/p>\n<p>En cas de probl\u00e8me : Assistance par e-mail<br \/>\n<a href=mailto:servicedesk@itconcepts.ch>servicedesk@itconcepts.ch<\/a><\/p>\n<\/div>\n                <\/div>\n\n                                    <div class=\"links-wrapper\">\n                                                                                    <a href=\"https:\/\/itconcepts-dwp.onbmc.com\/dwp\/app\/\" class=\"primary-button-border \" target=\"_blank\" data-source=\"\" data-sourcetitle=\"\">Connexion au service DWP pour le personnel<\/a>\n                                                                        <\/div>\n                            <\/div>\n\n            <div class=\"col-r\">\n                <div class=\"title-block title-block-untertitel-mob\">\n                        <p class=\"subtitle\"> Service Desk<\/p>\n\n\n                <\/div>\n\n                                    <img decoding=\"async\" src=\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2024\/07\/Bild-Startseite-783x800.png\" class=\"\" alt=\"Assistance pour les clients existants\" \/>\n                            <\/div>\n        <\/div>\n    <\/section>\n\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Demander un nom d&rsquo;utilisateur et un mot de passe<\/h2>\n\n\n\n<p><strong><strong>Envoyez un e-mail \u00e0 :<\/strong><\/strong><\/p>\n\n\n\n<p><a href=\"mailto:servicedesk@itconcepts.ch?subject=DWP%20Account%20Request&amp;body=Guten%20Tag%20ITC%20Support,%0D%0A%0D%0ABitte%20erstellen%20Sie%20mir%20einen%20Account%20f%C3%BCr%20das%20DWP%20Service%20Portal.%20%0D%0AFirmenname:%0D%0AVorname:%0D%0AName:%0D%0ATelefonnummer:%0D%0A%0D%0ADanke%20und%20Gruss\">servicedesk@itconcepts.ch<\/a><\/p>\n\n\n\n<p><strong><strong>Les informations suivantes sont n\u00e9cessaires :<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nom de l&rsquo;entreprise<\/li>\n\n\n\n<li>Pr\u00e9nom<\/li>\n\n\n\n<li>Nom de famille<\/li>\n\n\n\n<li>Num\u00e9ro de t\u00e9l\u00e9phone<\/li>\n<\/ul>\n\n\n\n<p>Vous recevrez ensuite un e-mail contenant votre nom d&rsquo;utilisateur et votre mot de passe.<\/p>\n\n\n\n<p><strong><strong>Assistance t\u00e9l\u00e9phonique<\/strong><\/strong><\/p>\n\n\n\n<p><a href=\"tel:+41435212020\">+41 43 521 20 20<\/a><\/p>\n\n\n\n            <section class=\"download-file-form-block block-with-top-bottom-margins\" id=\"\" data-file=\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/service-desk-customer-support-guide-2023-1-1-1-3.pdf\">\n            <div class=\"cols-block\">\n                <div class=\"col-l equal-h\">\n                                            <img decoding=\"async\" src=\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/Screenshot-From-2025-03-13-09-26-23-1-567x800.png\" alt=\"T\u00e9l\u00e9chargements\" \/>\n                                    <\/div>\n\n                <div class=\"col-r equal-h\">\n                                            <h2 class=\"like-h1 mb_0\">T\u00e9l\u00e9chargements<\/h2>\n                        <div class=\"title-divider\"><\/div>\n                    \n                    <div class=\"form-wrapper\">\n                        <div class=\"frm_forms  with_frm_style frm_style_formidable-style\" id=\"frm_form_10_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_js_validate  frm_ajax_submit  frm_pro_form  frm_logic_form \" id=\"form_contact-form422\" >\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">Form mit Datei (FR)<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"10\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_10\" id=\"frm_hide_fields_10\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"contact-form422\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_10\" name=\"frm_submit_entry_10\" value=\"78ef2124af\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/pages\/2676\" \/><div id=\"frm_field_81_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_half hide-label\">\r\n\t<label for=\"field_6mcch2\" id=\"field_6mcch2_label\" class=\"frm_primary_label\">Vorname\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_6mcch2\" name=\"item_meta[81]\" value=\"\"  placeholder=\"Vorname\" data-reqmsg=\"Dieses Feld darf nicht leer sein.\" aria-required=\"true\" data-invmsg=\"Vorname is invalid\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_82_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_half hide-label\">\r\n\t<label for=\"field_qr6l02\" id=\"field_qr6l02_label\" class=\"frm_primary_label\">Nachname\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_qr6l02\" name=\"item_meta[82]\" value=\"\"  placeholder=\"Nachname\" data-reqmsg=\"Dieses Feld darf nicht leer sein.\" aria-required=\"true\" data-invmsg=\"Nachname is invalid\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_83_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_full hide-label\">\r\n\t<label for=\"field_29yf4d53\" id=\"field_29yf4d53_label\" class=\"frm_primary_label\">E-Mail\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<input type=\"email\" id=\"field_29yf4d53\" name=\"item_meta[83]\" value=\"\"  placeholder=\"E-Mail\" data-reqmsg=\"E-Mail cannot be blank.\" aria-required=\"true\" data-invmsg=\"Please enter a valid email address\" aria-invalid=\"false\"  \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_84_container\" class=\"frm_form_field form-field  frm_top_container hide-field\">\r\n\t<label for=\"field_download_date-sdsadf2\" id=\"field_download_date-sdsadf2_label\" class=\"frm_primary_label\">Document\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_download_date-sdsadf2\" name=\"item_meta[84]\" value=\"\"  placeholder=\"Document\" data-invmsg=\"Document is invalid\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_147_container\" class=\"frm_form_field form-field  frm_none_container\">\r\n\t<label for=\"g-recaptcha-response\" id=\"field_aiokd_label\" class=\"frm_primary_label\">Captcha\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<div  id=\"field_aiokd\" class=\"frm-g-recaptcha\" data-sitekey=\"6Lc3aXEsAAAAAEI1tuhGfeaJlppysRZUkgS6LpfH\" data-size=\"invisible\" data-theme=\"light\"><\/div>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_85_container\" class=\"frm_form_field form-field \">\r\n\t<div class=\"frm_submit frm_flex\">\r\n<button class=\"frm_button_submit frm_final_submit frm_hidden\" type=\"submit\"   formnovalidate=\"formnovalidate\">Jetzt herunterladen<\/button>\r\n\r\n\r\n\r\n<\/div>\r\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_478_container\">\n\t\t\t<label for=\"field_pfl4i\" >\n\t\t\t\tIf you are human, leave this field blank.\t\t\t<\/label>\n\t\t\t<input  id=\"field_pfl4i\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[478]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"YplMpM0Wg\/ZyxTzOzVsQ7svDsq8DKFtjeGIA8dJDksBkls6Bh2ILSzac+GmhLAjo\" \/><\/div>\n<\/fieldset>\n<\/div>\n\n<\/form>\n<\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/section>\n    \n\n\n\n            <section class=\"text-in-blue-bg-block\" id=\"\">\n\n            <img decoding=\"async\" src=\"https:\/\/itconcepts.ch\/wp-content\/themes\/it_concepts\/assets\/images\/blue_bg_lines_left.svg\" class=\"block-lines-left\" alt=\"Block Lines\" \/>\n            <img decoding=\"async\" src=\"https:\/\/itconcepts.ch\/wp-content\/themes\/it_concepts\/assets\/images\/blue_bg_lines_right.svg\" class=\"block-lines-right\" alt=\"Block Lines\" \/>\n\n            <div class=\"text-in-blue-bg-block-content-wrapper\">\n                                    <h2 class=\"big text-white mb_0\">N&rsquo;h\u00e9sitez pas \u00e0 nous contacter.<\/h2>\n                    <div class=\"title-divider\"><\/div>\n                \n                \n                \n                                    <div class=\"link-wrapper\">\n                        <a href=\"http:\/\/itconcepts.ch\/about-us\/\" class=\"primary-button-bg open-contact-overlay\"  data-source=\"https:\/\/itconcepts.ch\/fr\/it-services-fur-unternehmen\/support\/\" data-sourcetitle=\"N'h\u00e9sitez pas \u00e0 nous contacter.\">Contactez-nous d\u00e8s maintenant<\/a>\n                    <\/div>\n                \n                            <\/div>\n        <\/section>\n    \n","protected":false},"excerpt":{"rendered":"<p>Demander un nom d&rsquo;utilisateur et un mot de passe Envoyez un e-mail \u00e0 : servicedesk@itconcepts.ch Les informations suivantes sont n\u00e9cessaires : Vous recevrez ensuite un e-mail contenant votre nom d&rsquo;utilisateur et votre mot de passe. Assistance t\u00e9l\u00e9phonique +41 43 521 20 20<\/p>\n","protected":false},"author":11,"featured_media":2889,"parent":5736,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2676","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Support - IT Concepts<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itconcepts.ch\/fr\/it-services-fur-unternehmen\/support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:description\" content=\"Demander un nom d&rsquo;utilisateur et un mot de passe Envoyez un e-mail \u00e0 : servicedesk@itconcepts.ch Les informations suivantes sont n\u00e9cessaires : Vous recevrez ensuite un e-mail contenant votre nom d&rsquo;utilisateur et votre mot de passe. Assistance t\u00e9l\u00e9phonique +41 43 521 20 20\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itconcepts.ch\/fr\/it-services-fur-unternehmen\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"IT Concepts\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-23T15:35:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/Header-Support.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/itconcepts.ch\/fr\/it-services-fur-unternehmen\/support\/\",\"url\":\"https:\/\/itconcepts.ch\/fr\/it-services-fur-unternehmen\/support\/\",\"name\":\"Support - IT Concepts\",\"isPartOf\":{\"@id\":\"https:\/\/itconcepts.ch\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/itconcepts.ch\/fr\/it-services-fur-unternehmen\/support\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/itconcepts.ch\/fr\/it-services-fur-unternehmen\/support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/Header-Support.jpg\",\"datePublished\":\"2024-09-17T12:13:07+00:00\",\"dateModified\":\"2026-03-23T15:35:33+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/itconcepts.ch\/fr\/it-services-fur-unternehmen\/support\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/itconcepts.ch\/fr\/it-services-fur-unternehmen\/support\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/itconcepts.ch\/fr\/it-services-fur-unternehmen\/support\/#primaryimage\",\"url\":\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/Header-Support.jpg\",\"contentUrl\":\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2025\/03\/Header-Support.jpg\",\"width\":1920,\"height\":1080},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/itconcepts.ch\/fr\/it-services-fur-unternehmen\/support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/itconcepts.ch\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Services informatiques pour les entreprises\",\"item\":\"https:\/\/itconcepts.ch\/fr\/it-services-fur-unternehmen\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/itconcepts.ch\/#website\",\"url\":\"https:\/\/itconcepts.ch\/\",\"name\":\"IT Concepts\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/itconcepts.ch\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/itconcepts.ch\/fr\/it-services-fur-unternehmen\/support\/#local-main-organization-logo\",\"url\":\"\",\"contentUrl\":\"\",\"caption\":\"IT Concepts\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Support - IT Concepts","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itconcepts.ch\/fr\/it-services-fur-unternehmen\/support\/","og_locale":"fr_FR","og_type":"article","og_title":"Support","og_description":"Demander un nom d&rsquo;utilisateur et un mot de passe Envoyez un e-mail \u00e0 : servicedesk@itconcepts.ch Les informations suivantes sont n\u00e9cessaires : Vous recevrez ensuite un e-mail contenant votre nom d&rsquo;utilisateur et votre mot de passe. 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