{"id":5433,"date":"2026-01-22T09:54:27","date_gmt":"2026-01-22T08:54:27","guid":{"rendered":"https:\/\/itconcepts.ch\/?page_id=5433"},"modified":"2026-04-07T13:54:50","modified_gmt":"2026-04-07T11:54:50","slug":"bmc-helix","status":"publish","type":"page","link":"https:\/\/itconcepts.ch\/fr\/bmc-helix\/","title":{"rendered":"BMC Helix"},"content":{"rendered":"\n
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\u00c0 propos de BMC Helix<\/p>\n\n

Modernisez votre organisation informatique gr\u00e2ce \u00e0 l’IA agentique et aux ServiceOps<\/h2>\n\n

BMC Helix est la principale plateforme d’entreprise pour la gestion des services informatiques (ITSM), la gestion des op\u00e9rations informatiques (ITOM), la gestion des services d’entreprise (ESM) et l’AIOps, qui combine l’automatisation bas\u00e9e sur l’IA, l’analyse pr\u00e9dictive et l’orchestration transparente des services. En tant que partenaire officiel et revendeur BMC Helix en Suisse, ITConcepts aide les entreprises \u00e0 num\u00e9riser leurs processus informatiques, de la mise en place \u00e0 la migration, en passant par l’exploitation et l’assistance.<\/p>\n<\/div>\n <\/div>\n\n

\n Obtenir des conseils d\u00e8s maintenant<\/a>\n BMC Helix expliqu\u00e9<\/a>\n <\/div>\n <\/div>\n\n
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\u00c0 propos de BMC Helix<\/p>\n\n\n <\/div>\n\n \"Modernisez\n <\/div>\n <\/div>\n <\/section>\n\n\n\n\n

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Pourquoi BMC Helix ?<\/p>\n\n

Innovation et efficacit\u00e9 pour votre transformation num\u00e9rique<\/h2>\n\n

BMC Software est l’un des principaux fournisseurs mondiaux de solutions ESM, ITSM et ITOM. Avec 92 des 100 entreprises du classement Forbes Global parmi ses clients et une position de leader dans le Magic Quadrant\u2122 de Gartner\u00ae pour les outils ITSM, BMC est synonyme de fiabilit\u00e9 et d’innovation.<\/p>\n

Avec BMC Helix, BMC regroupe ces atouts dans une plateforme moderne bas\u00e9e sur le cloud pour la gestion des services et les op\u00e9rations informatiques. L’IA int\u00e9gr\u00e9e analyse automatiquement les incidents, d\u00e9tecte les anomalies \u00e0 un stade pr\u00e9coce et propose des solutions de mani\u00e8re proactive.<\/p>\n

R\u00e9sultat : des temps de r\u00e9ponse plus rapides, des services plus stables et des co\u00fbts d’exploitation r\u00e9duits, pour une informatique p\u00e9renne et efficace.<\/p>\n<\/div>\n <\/div>\n\n

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Une technologie de pointe<\/h3>\n
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Reconnu comme leader du secteur dans les domaines ITSM, ITOM et ESM.<\/p>\n \n <\/div>\n <\/div>\n

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Flexibilit\u00e9<\/h3>\n
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Des solutions \u00e9volutives pour tous les environnements informatiques : sur site, dans le cloud ou hybrides.<\/p>\n \n <\/div>\n <\/div>\n

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Am\u00e9lioration du rendement<\/h3>\n
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Automatise les processus informatiques et r\u00e9duit les erreurs.<\/p>\n \n <\/div>\n <\/div>\n

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Int\u00e9gration de l’IA<\/h3>\n
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Optimise les processus et am\u00e9liore les d\u00e9cisions.<\/p>\n \n <\/div>\n <\/div>\n <\/div>\n\n

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Une technologie de pointe<\/h3>\n
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Reconnu comme leader du secteur dans les domaines ITSM, ITOM et ESM.<\/p>\n \n <\/div>\n <\/div>\n

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Flexibilit\u00e9<\/h3>\n
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Des solutions \u00e9volutives pour tous les environnements informatiques : sur site, dans le cloud ou hybrides.<\/p>\n \n <\/div>\n <\/div>\n

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Am\u00e9lioration du rendement<\/h3>\n
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Automatise les processus informatiques et r\u00e9duit les erreurs.<\/p>\n \n <\/div>\n <\/div>\n

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Int\u00e9gration de l’IA<\/h3>\n
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Optimise les processus et am\u00e9liore les d\u00e9cisions.<\/p>\n \n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n\n

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BMC Helix<\/p>\n\n\n <\/div>\n\n \n

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Aper\u00e7u des solutions BMC Helix<\/h3>\n
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Gr\u00e2ce \u00e0 notre gamme compl\u00e8te BMC Helix, nous trouvons la solution parfaite pour r\u00e9pondre \u00e0 vos besoins individuels. D\u00e9couvrez nos produits ou demandez-nous conseil sans engagement : ensemble, nous trouverons la solution informatique optimale qui correspond \u00e0 vos besoins. Efficace, sur mesure et \u00e9volutive.<\/p>\n \n <\/div>\n <\/div>\n <\/div>\n\n

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BMC Helix ITSM<\/h3>\n
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Gestion des services informatiques : optimisez vos services informatiques gr\u00e2ce \u00e0 l’automatisation bas\u00e9e sur l’IA et \u00e0 la visibilit\u00e9 en temps r\u00e9el.<\/p>\n \n

\n Vers le produit<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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BMC Helix AIOps<\/h3>\n
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Intelligence artificielle pour les op\u00e9rations informatiques (AIOps) \u2013 Automatisez la d\u00e9tection des erreurs et augmentez l’efficacit\u00e9 de vos op\u00e9rations informatiques.<\/p>\n \n

\n Vers le produit<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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BMC Helix Discovery<\/h3>\n
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D\u00e9couvrez et g\u00e9rez tous vos actifs informatiques en temps r\u00e9el avec BMC Helix Discovery pour plus de s\u00e9curit\u00e9 et d’efficacit\u00e9.<\/p>\n \n

\n Vers le produit<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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BMC Helix Agentic AI<\/h3>\n
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BMC Helix Agentic AI utilise des agents IA autonomes pour d\u00e9tecter de mani\u00e8re proactive les dysfonctionnements informatiques et r\u00e9soudre les probl\u00e8mes plus rapidement.<\/p>\n \n

\n Vers le produit<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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BMC HelixGPT<\/h3>\n
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BMC HelixGPT utilise l’IA g\u00e9n\u00e9rative pour aider les \u00e9quipes informatiques dans leurs analyses, leurs prises de d\u00e9cision et la r\u00e9solution de probl\u00e8mes.<\/p>\n \n

\n Vers le produit<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n
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Aper\u00e7u des solutions BMC Helix<\/h3>\n
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Gr\u00e2ce \u00e0 notre gamme compl\u00e8te BMC Helix, nous trouvons la solution parfaite pour r\u00e9pondre \u00e0 vos besoins individuels. D\u00e9couvrez nos produits ou demandez-nous conseil sans engagement : ensemble, nous trouverons la solution informatique optimale qui correspond \u00e0 vos besoins. Efficace, sur mesure et \u00e9volutive.<\/p>\n \n <\/div>\n <\/div>\n <\/div>\n\n

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BMC Helix ITSM<\/h3>\n
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Gestion des services informatiques : optimisez vos services informatiques gr\u00e2ce \u00e0 l’automatisation bas\u00e9e sur l’IA et \u00e0 la visibilit\u00e9 en temps r\u00e9el.<\/p>\n \n

\n Vers le produit<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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BMC Helix AIOps<\/h3>\n
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Intelligence artificielle pour les op\u00e9rations informatiques (AIOps) \u2013 Automatisez la d\u00e9tection des erreurs et augmentez l’efficacit\u00e9 de vos op\u00e9rations informatiques.<\/p>\n \n

\n Vers le produit<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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BMC Helix Discovery<\/h3>\n
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D\u00e9couvrez et g\u00e9rez tous vos actifs informatiques en temps r\u00e9el avec BMC Helix Discovery pour plus de s\u00e9curit\u00e9 et d’efficacit\u00e9.<\/p>\n \n

\n Vers le produit<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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BMC Helix Agentic AI<\/h3>\n
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BMC Helix Agentic AI utilise des agents IA autonomes pour d\u00e9tecter de mani\u00e8re proactive les dysfonctionnements informatiques et r\u00e9soudre les probl\u00e8mes plus rapidement.<\/p>\n \n

\n Vers le produit<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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BMC HelixGPT<\/h3>\n
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BMC HelixGPT utilise l’IA g\u00e9n\u00e9rative pour aider les \u00e9quipes informatiques dans leurs analyses, leurs prises de d\u00e9cision et la r\u00e9solution de probl\u00e8mes.<\/p>\n \n

\n Vers le produit<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n\n\n
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Vous souhaitez obtenir des conseils sur BMC Software ?<\/h2>\n \n

Vous souhaitez en savoir plus sur BMC Software ou trouver une solution adapt\u00e9e \u00e0 votre entreprise ? Nos experts vous conseillent gratuitement et sans engagement \u2013 contactez-nous d\u00e8s maintenant !<\/p>\n \n

\n Prendre contact<\/a>\n <\/div>\n <\/div>\n <\/div>\n\n
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Christian Gerber<\/h3>\n \n

CRMO<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n\n\n\n

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\u00ab<\/span><\/div>ITConcepts nous a aid\u00e9s \u00e0 int\u00e9grer BMC Remedy, Discovery et ProactiveNet gr\u00e2ce \u00e0 son expertise approfondie. Nous avons pu reproduire nos processus informatiques dans toute leur \u00e9tendue, int\u00e9grer de mani\u00e8re optimale les diff\u00e9rents outils et les adapter \u00e0 nos conditions g\u00e9n\u00e9rales.
\u00bb<\/span><\/div><\/h2>\n \n
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\n J\u00fcrg Sutter, Responsable du d\u00e9partement ITSM, Z\u00fcrcher Kantonalbank <\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n\n\n\n\n

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Workato \u2013 La plateforme Agentic AI pour les entreprises<\/h2>\n\n <\/div>\n <\/div>\n\n
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En savoir plus<\/div>\n <\/div>\n <\/a>\n<\/div>\n
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Stopper efficacement les cyberattaques \u2013 gr\u00e2ce \u00e0 une cybers\u00e9curit\u00e9 d\u00e9fensive<\/h2>\n\n
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Halcyon apporte une cyber-r\u00e9silience moderne en Suisse \u2013 avec ITConcepts comme partenaire pour une protection efficace contre l\u2019extorsion num\u00e9rique.<\/p>\n <\/div>\n <\/div>\n\n

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En savoir plus<\/div>\n <\/div>\n <\/a>\n<\/div>\n
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Magic Quadrant\u2122 de Gartner\u00ae pour iPaaS<\/h2>\n\n <\/div>\n <\/div>\n\n
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En savoir plus<\/div>\n <\/div>\n <\/a>\n<\/div>\n
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SIAM, ITSM et ITIL : en bref<\/h2>\n\n
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Die IT-Welt steckt voller Abk\u00fcrzungen \u2013 doch was bedeuten SIAM, ITSM und ITIL wirklich? In diesem Beitrag erf\u00e4hrst du kompakt und verst\u00e4ndlich, wie diese Konzepte zusammenh\u00e4ngen und welche Rolle sie im IT-Service-Management spielen.<\/p>\n <\/div>\n <\/div>\n\n

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BMC en t\u00eate du Gartner\u00ae Magic Quadrant\u2122 2024<\/h2>\n\n
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BMC pose \u00e0 nouveau des jalons dans la gestion des services informatiques ! Dans le dernier Gartner\u00ae Magic Quadrant\u2122 2024, l’entreprise a \u00e9t\u00e9 d\u00e9sign\u00e9e comme leader. D\u00e9couvrez les innovations et les atouts qui ont propuls\u00e9 BMC \u00e0 la t\u00eate du secteur.<\/p>\n <\/div>\n <\/div>\n\n

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En savoir plus<\/div>\n <\/div>\n <\/a>\n<\/div>\n
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Comment Control-M aide Domino’s \u00e0 fournir des informations bas\u00e9es sur les donn\u00e9es<\/h2>\n\n
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Un traitement efficace des donn\u00e9es est la cl\u00e9 de l’am\u00e9lioration des d\u00e9cisions commerciales – chez Domino’s aussi. D\u00e9couvrez comment Control-M aide l’entreprise \u00e0 orchestrer les donn\u00e9es de mani\u00e8re transparente, \u00e0 automatiser les processus et \u00e0 obtenir de pr\u00e9cieuses informations en temps r\u00e9el. <\/p>\n <\/div>\n <\/div>\n\n

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En savoir plus<\/div>\n <\/div>\n <\/a>\n<\/div>\n <\/div>\n\n <\/section>\n \n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":18,"featured_media":5099,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5433","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nBMC Helix - IT Concepts<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itconcepts.ch\/fr\/bmc-helix\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BMC Helix\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itconcepts.ch\/fr\/bmc-helix\/\" \/>\n<meta property=\"og:site_name\" content=\"IT Concepts\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-07T11:54:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itconcepts.ch\/wp-content\/uploads\/2026\/01\/BMC_Software.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1083\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/itconcepts.ch\/fr\/bmc-helix\/\",\"url\":\"https:\/\/itconcepts.ch\/fr\/bmc-helix\/\",\"name\":\"BMC Helix - 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