What is BMC HelixGPT?
Generative AI for smarter IT service management
BMC HelixGPT is an innovative solution for IT service and operations management based on generative artificial intelligence. It combines the power of modern AI language models with the functionalities of the BMC Helix platform. The result: automated workflows, faster problem resolution, and a new level of IT user communication—efficient, intuitive, and scalable.
What is BMC HelixGPT?
Benefits
Why use HelixGPT in IT operations?
BMC HelixGPT brings generative AI into everyday IT operations—for greater efficiency, improved user experiences, and a smarter service desk. The solution analyzes system data in real time, detects potential disruptions at an early stage, and provides targeted recommendations for action. This helps proactively prevent outages and significantly shorten response times.
In addition, HelixGPT automates tasks such as ticket processing, classification, and escalation—error-free, time-saving, and relieving the burden on your IT teams. Communication is also simplified: thanks to natural language processing, HelixGPT understands requests in everyday language and instantly delivers relevant answers or initiates actions.
IT-Service-Management
Automation of incident and change management processes.
IT-Operations
AI-powered analysis and optimization of operational data
Digital IT support
Conversational self-service with chatbots and virtual agents
Knowledge management
Dynamic creation, maintenance, and delivery of content
