What is IT service management?
Automation and digitalisation of business processes
Service management involves the implementation and management of services that meet the needs of organisations and their employees. Unlike a purely technology-driven approach, service management focuses on service quality and user needs. The aim is to provide optimal support for business processes across all areas of the organisation, whilst ensuring high service quality, maximum efficiency and minimum costs.
What is IT service management?
Why ITSM?
Set new standards in service management
Set new standards in service management with comprehensive features: seamless integration of your services, rapid problem resolution and enhanced user satisfaction. Service management goes beyond purely technological approaches by focusing on service quality and user needs. The aim is to provide optimal support for business processes across all areas of the organisation – delivering high efficiency, low costs and excellent service quality.
Practical applications such as service desks, incident management, performance analytics and asset management provide valuable support across the entire organisation. Proven standards such as ITIL and ISO/IEC 20000 are available to ensure successful implementation – the foundation for modern, effective service management.
Quality
Service management focuses on user requirements and the delivery of high-quality services across all areas of the organisation. This leads to a sustained improvement in service quality.
Efficiency
The process-based approach of modern service management solutions enables workflows to be managed more efficiently across all areas of the organisation. Employees receive valuable support in their day-to-day work and benefit from optimised processes.
Costs
The efficient provision of services and the optimised processing of workflows enable significant long-term savings in both time and money.
Optimisation
One of the most important aspects of service management is the principle of continuous improvement. This enables productivity and service quality to be improved in the long term.
Top-class ITSM solutions
BMC ITSM
BMC Discovery
Xurrent
Workato
Service Management with BMC
IT Service Management – Optimise your IT services with AI-powered automation and real-time visibility.
Service Management with BMC
Use BMC Helix Discovery to discover and manage all your IT assets in real time, for greater security and efficiency.
Service Management with Xurrent
Service Management with Xurrent provides a platform for the efficient management and optimisation of IT services, specifically designed to coordinate multiple internal and external providers.
Service Management with Workato
Workato is the leading no-code/low-code platform for integration and automation – ideal for connecting apps and intelligently managing business processes.
Do you have any questions about service management?
Would you like to find out more about service management or discover the right ITSM or ESM solution for your business? Our experts are on hand to offer free, no-obligation advice – get in touch with us now!
Christian Gerber
CRMO
«ITConcepts supported us with its in-depth expertise in integrating BMC Remedy, Discovery, and ProactiveNet. We were able to map our IT processes to the desired extent and optimally integrate the various tools and tailor them to our specific requirements.»
Jürg Sutter, Head of ITSM, Zürcher Kantonalbank
