What is IT operations management?
Efficient management and automation of your IT operational processes
IT Operations Management (ITOM) encompasses all the tools and methods used to manage operational IT processes. This includes ensuring the capacity, performance and availability of your IT infrastructure – including data centres, networks, applications and cloud resources.
What is IT operations management?
Why IT operations management is important
IT Operations Management ensures reliable, secure and high-performance IT by optimising the processes required to deliver IT services. Unlike IT Service Management (ITSM), which focuses on services, ITOM ensures efficiency and quality through clear guidelines, standards and procedures. IT Operations Management creates transparency and automatically identifies dependencies between IT components and business services via a central configuration management database (CMDB). Artificial intelligence enables better analysis of alerts, early detection of IT incidents and faster resolution of problems. It also manages cloud infrastructures and monitors costs. For businesses, IT Operations Management thus lays the foundation for stable IT, better service quality and sustainable business development.
Service
Improving processes leads to higher quality in the core business.
Monitoring
IT operations analytics applications monitor the entire IT infrastructure.
Risk
The high quality of the processes effectively reduces business risks.
Structure
A consistent structure leads to greater efficiency and systematically prevents failures.
Platforms
First-class ITOM solutions
BMC Control-M
BMC Discovery
Grafana
Splunk
Nexthink
IT Operation Management with BMC Control-M
BMC Helix Operations Management is a fully integrated, cloud-native solution for observability and AIOps, specifically designed to effectively manage complex hybrid cloud environments.
IT Operation Management with BMC Discovery
Use BMC Helix Discovery to discover and manage all your IT assets in real time for greater security and efficiency.
IT Operation Management with Grafana
Grafana visualises and analyses metrics, logs and traces in real time. The Enterprise Edition adds features and support for businesses.
IT Operation Management with Splunk
Analyse data in real time, enhance security, drive innovation
IT Operation Management with Nexthink
Maximum IT visibility with Nexthink – Optimise your IT operations
Do you have any questions about ITOM?
Would you like to find out more about ITOM or discover the right ITOM solution for your business? Our experts are on hand to offer free, no-obligation advice – get in touch with us now!
Christian Gerber
CRMO
«ITConcepts helped us automate program distribution with Control-M. This allows us to control various types of distribution flexibly, dynamically, and transparently from the CMDB using RfC via job scheduling. Errors have been minimized and downtime reduced. The change process can thus be used optimally.»
René Rütter, system specialist, IFO-CO
