What is Agentic AI?
AI agents for ITSM
Multiply human productivity with agentic AI: Agentic AI refers to the use of intelligent, generative AI agents for the automation and optimization of IT service and operations processes. These agents work proactively, analyze data in real time, and support IT teams in acting more efficiently and effectively.
What is Agentic AI?
Benefits
Smart automation for your IT operations
Agentic AI is revolutionizing IT service management through the use of intelligent, generative AI agents. These agents continuously analyze system data such as logs, events, and metrics to detect issues early and proactively prevent downtime. At the same time, they automate time-consuming routine tasks like ticket handling, escalations, and approval processes—reliably, quickly, and around the clock.
Agentic AI also delivers significant improvements in user communication: thanks to natural language processing, interacting with IT becomes as simple as a chat—via text, voice input, or email. In addition, the AI agents optimize knowledge management by automatically updating content, providing relevant information, and generating new articles based on context.
The result: an intelligent, efficient, and scalable IT operation that relieves your teams, accelerates processes, and sustainably enhances service quality.
IT-Service-Management
Automation of incident and change management processes.
IT-Operations
Real-time monitoring and optimization of system performance.
Self-service portals
Provision of instant answers and solutions for end-user requests.
Knowledge management
Automatic updating and maintenance of knowledge articles.
