What is ITOM?
Efficiency, security and innovation for your IT strategy
IT operations management encompasses all the tools needed to manage operational IT processes. This includes, in particular, ensuring the capacity, performance and availability of the entire IT infrastructure, including the computing, network and application environment.
What is ITOM?
Why ITOM?
IT Operations Management (ITOM) ensures reliable, available and secure IT by optimizing the processes required to provide IT services. In contrast to IT Service Management (ITSM), which focuses on managing services, ITOM creates high quality and efficiency through clear guidelines, procedures and standard operating procedures.
ITOM ensures transparency by automatically detecting and updating IT resources and dependencies. It visualizes links between IT components and business services and enables the management and monitoring of business applications using a central configuration management database (CMDB). Artificial intelligence improves alert analysis, detects IT events early and solves problems efficiently. It also provides comprehensive cloud infrastructure management and cost monitoring.
For companies, ITOM is crucial because it ensures the security and availability of the IT infrastructure and improves the quality of services. ITOM thus lays the foundation for successful business development in an increasingly digital world.
Service
Optimizing processes leads to improved quality in the core business.
Monitoring
IT operations analytics applications monitor the entire IT infrastructure.
Risk
The high quality of the processes specifically reduces business risks.
Struktur
A consistent structure leads to greater efficiency and systematically prevents failures.
Do you have questions about ITOM?
Would you like to learn more about ITOM or find a suitable ITOM solution for your organization? Our experts will be happy to advise you free of charge and without obligation – contact us now!
Christian Gerber
CRMO
Platforms
First-class ITOM solutions
BMC
IT operation Management with BMC
BMC Helix Operations Management is a fully integrated, cloud-native solution for observability and AIOps that is purpose-built to effectively manage complex hybrid cloud environments.
«ITConcepts half uns, die Programmverteilung mit Control-M zu automatisieren. Damit können wir flexibel, dynamisch und transparent aus der CMDB mittels RfC verschiedenartige Verteilungen via Jobscheduling steuern. Fehler konnten minimiert und Downtime vermindert werden. Der Change Prozess kann so optimal genutzt werden.»
René Rütter, Systemspezialist , IFO-CO
