What is ITSM?
Automation and digitization of business processes
IT service management (ITSM) encompasses the implementation and administration of IT services that meet business requirements. In contrast to technology-driven IT management, ITSM focuses on service quality and customer requirements. The aim is to provide optimal support for business processes and ensure a high level of service quality with maximum efficiency and minimum costs.
What is ITSM?
Why ITSM?
ITSM: The key to your company’s success
Reach new standards in IT with comprehensive ITSM functions: seamless integration of your IT services, rapid problem solving and increased customer satisfaction. IT service management (ITSM) goes beyond technological approaches by focusing on service quality and customer needs. The aim is to optimally support your business processes while ensuring high efficiency, low costs and excellent service quality.
Practical ITSM applications such as IT service desks, incident management, performance analytics and asset management provide valuable support. Established standards such as ITIL and ISO/IEC 20000 are available to help ensure successful implementation – the key to modern and effective IT service management.
Quality
ITSM emphasizes customer requirements and IT services for customers. This makes it possible to sustainably improve the quality of services.
Efficiency
The process-based approach of ITSM software solutions makes it possible to manage workflows more efficiently. IT specialists receive valuable support in their daily work.
Costs
The efficient provision of services and processing of workflows saves time and financial resources.
optimization
One of the most important aspects is the guiding principle of continuous optimization. This makes it possible to sustainably improve IT productivity and the quality of services.
Do you have questions about ITSM?
Would you like to learn more about ITSM or find a suitable ITSM solution for your organization? Our experts will be happy to provide you with free, no-obligation advice – contact us now!
Christian Gerber
CRMO
First-class ITSM solutions
BMC
Xurrent
IT Service Management with BMC
The All-in-One Service Management Suite revolutionizes your business by taking productivity and competitiveness to a new level. Save time and money with integrated tools to automate and streamline processes while improving customer service.
IT Service Management with Xurrent
IT service management with Xurrent provides a platform for efficiently managing and optimizing IT services, specifically designed to coordinate multiple internal and external providers.
«ITConcepts hat uns bei der Integration von BMC Remedy, Discovery und ProactiveNet mit fundiertem Expertenwissen unterstützt. Wir konnten unsere IT-Prozesse in der gewünschten Breite abbilden und die verschiedenen Tools optimal integrieren und auf unsere Rahmenbedingungen abstimmen.»
Jürg Sutter, Fachbereichsverantwortlicher ITSM, Zürcher Kantonalbank
