About BMC Helix
Modernise your IT organisation – with agentic AI and ServiceOps
BMC Helix is the leading enterprise platform for IT service management (ITSM), IT operations management (ITOM), enterprise service management (ESM) and AIOps, combining AI-powered automation, predictive analytics and seamless service orchestration. As an official BMC Helix partner and reseller in Switzerland, ITConcepts supports companies in the digitalisation of their IT processes – from implementation and migration to operation and support.
About BMC Helix
Why BMC Helix?
Innovation and efficiency for your digital transformation
BMC Software is one of the world’s leading providers of ESM, ITSM and ITOM solutions. With 92 of the 100 Forbes Global companies as customers and a leading position in the Gartner® Magic Quadrant™ for ITSM tools, BMC stands for reliability and innovation.
With BMC Helix, BMC combines these strengths in a modern, cloud-based platform for service management and IT operations. The integrated AI automatically analyses incidents, detects anomalies early on and proactively suggests solutions.
The result: faster response times, more stable services and lower operating costs – for future-proof and efficient IT.
Leading technology
Recognised as an industry leader in ITSM, ITOM and ESM.
Flexibility
Scalable solutions for any IT environment – on-premises, cloud or hybrid.
Increase in efficiency
Automates IT processes and reduces errors.
AI integration
Optimises processes and improves decision-making.
BMC Helix
BMC Helix solutions at a glance
With our comprehensive BMC Helix portfolio, we can find the perfect solution for your individual requirements. Discover our products or arrange a no-obligation consultation – together we will find the optimal IT solution that meets your needs. Efficient, tailor-made and future-proof.
BMC Helix solutions at a glance
With our comprehensive BMC Helix portfolio, we can find the perfect solution for your individual requirements. Discover our products or arrange a no-obligation consultation – together we will find the optimal IT solution that meets your needs. Efficient, tailor-made and future-proof.
Would you like advice on BMC Software?
Would you like to learn more about BMC Software or find a suitable solution for your company? Our experts will advise you free of charge and without obligation – contact us now!
Christian Gerber
CRMO
«ITConcepts supported us with its in-depth expertise in integrating BMC Remedy, Discovery, and ProactiveNet. We were able to map our IT processes to the desired extent and optimally integrate the various tools and tailor them to our specific requirements.»
Jürg Sutter, Head of ITSM, Zürcher Kantonalbank
