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HomeBlogDiscover the potential benefits for your organization.

Discover the potential benefits for your organization.

Find out more about the positive business impact that can result from service desk automation, change management and knowledge management.

To keep employees productive, organizations need to address IT requests quickly and effectively while avoiding disruptions. In this complimentary study commissioned by BMC, Forrester Consulting calculates the difference the right ITSM solution can make. Get access to an in-depth financial analysis of the cost savings and business benefits enabled by BMC Helix ITSM and BMC Helix Digital Workplace. Results are based on a composite organization.


Find out how the average organization can achieve the following goals:

Reduction of up to 25% of the service desk tickets to save 1.2 million US dollars over a period of three years

Increase in agent capacity by 10–20% through automation

Recovery of productivity valued at 4.3 million US dollars over a period of three years

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