Enhanced Artificial Intelligence in Service Management
Artificial Intelligence (AI) in IT Service Management leverages modern technologies to make business and IT services smarter, more efficient, and more automated. Through machine learning, data analytics, and generative AI, service management becomes proactive, predictive, and scalable.
With its AI solutions – AIOps, Agentic AI, and HelixGPT – BMC Software provides a powerful platform that detects incidents, processes them automatically, and sustainably improves user satisfaction. AI transforms traditional IT support into an intelligent, self-optimizing service desk.
Why AI?
Taking Service Management to the Next Level with AI
The use of Artificial Intelligence with BMC Software injects fresh momentum into service management. With AIOps, you can detect technical issues before they become problems – and respond faster than ever. At the same time, Agentic AI takes over tedious routine tasks such as ticket handling or escalations, significantly easing the burden on your team.
For your users, this means less waiting time, better answers, and simpler self-service experiences. Thanks to HelixGPT, communication with IT becomes as easy as a chat – naturally via text or voice. Behind the scenes, AIOps and Agentic AI analyze your data in real time, suggest solutions, and ensure everything runs smoothly.
Detect Problems Early
AI analyzes data in real time and prevents failures before they occur.
Automate Processes
Routine tasks run automatically – faster, error-free, and around the clock.
ChatGPT: Communicate with Ease
Users ask in natural language – AI instantly provides answers or initiates processes.
Do you have any questions about AI in Service Management?
Would you like to learn more about ITSM or find a suitable ITSM solution for your organization? Our experts will be happy to provide you with free, no-obligation advice – contact us now!
Christian Gerber
CRMO
First-Class AI Solutions
BMC AIOps
BMC Agentic AI
BMC HelixGPT
Workato
AIOps: Artificial Intelligence for IT Operations
Automate error detection and boost the efficiency of your IT operations.
Agentic AI
Agentic AI uses autonomous, intelligent agents to proactively automate IT processes and make operations more efficient.
HelixGPT
HelixGPT is a generative AI solution that understands natural language and enhances IT services through intelligent communication and knowledge recognition.
Enterprise Orchestration for the AI & Agentic Era
Workato is the leading no-code/low-code platform for integration and automation—ideal for connecting apps and managing business processes intelligently.
«ITConcepts hat uns bei der Integration von BMC Remedy, Discovery und ProactiveNet mit fundiertem Expertenwissen unterstützt. Wir konnten unsere IT-Prozesse in der gewünschten Breite abbilden und die verschiedenen Tools optimal integrieren und auf unsere Rahmenbedingungen abstimmen.»
Jürg Sutter, Fachbereichsverantwortlicher ITSM, Zürcher Kantonalbank
